Osmany Cisnero
Las Vegas,NV
Summary
Seasoned and highly proactive manager with over 6 years of experience in team leadership in the restaurant and hospitality industry. Background includes sales, management and front and back-of-the-house operations.
Overview
4
4
years of professional experience
Work History
General Manager
Café Americano, Caesars Palace
2024.04 - 2024.08
- Responsible for the day-to-day operations of the restaurant including quality and sanitary compliance
- Oversee staff hiring & training programs, as well as scheduling, performance review and supervision
- Talent for effectively handle high-pressure situations while providing the right leadership and guidance to my team
- Organize and manage special events and ensure superior guest satisfaction
- In charge of calculating inventory and order appropriate supplies
- Promote a positive atmosphere while guarantying customer’s exceptional dining experience.
Operations Manager
V&E Hospitality Group (West Coast)
2023.02 - 2024.04
- Assess service standards and improve performance in all FOH positions.
- Train and supervise bar managers in order to standardize products and presentation.
- Improve quality of service from all three bars (Café Americano Caesars Palace, Café American Paris, and Mercato della Pescheria), as well as make adjustments to increase efficiency and decrease cost.
- Take part in the development and rotation of drink’s menu, including wine list.
- In charge of overseeing, monitoring and train employees to decrease labor overturn.
Assistant General Manager
Mercato Della Pescheria
2020.11 - 2023.02
- Managed day-to-day operations ensuring top-notch customer service.
- Assisted with the financial management of the restaurant, contributing to a considerable increase in quarterly revenue through strategic menu development.
- Implemented cost-saving strategies that resulted in a reduction of food waste and optimization of the supply chain management process.
- Streamline kitchen and front-of-house communication, resulting in a decrease in average customer wait time for orders.
- Scheduling experience.
Education
Hospitality Leadership Development Program -
Florida International University
Miami, FL01.2023
Emergency Medical Technician, Firefighter Minimum Standard Program -
Miami-Dade College
Miami, FL01.2018
Bachelor of Laws (LLB) -
University of Havana
Havana, Cuba01.2015
Skills
- Excelling in inventory control
- Team leadership
- Customer service
- Demonstrated expertise in managing high occupancy volumes and resolving conflicts effectively.
- Adapt at enhancing service standards and driving cost efficiency through innovative solutions.
- Efficient multi-tasker
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
Café Americano, Caesars Palace
2024.04 - 2024.08
Operations Manager
V&E Hospitality Group (West Coast)
2023.02 - 2024.04
Assistant General Manager
Mercato Della Pescheria
2020.11 - 2023.02
Hospitality Leadership Development Program -
Florida International University
Emergency Medical Technician, Firefighter Minimum Standard Program -
Miami-Dade College
Bachelor of Laws (LLB) -
University of Havana
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