Osmany Lopez

• Loaded, unloaded, and moved material to and from storage and production areas.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Supported customer satisfaction efforts through prompt resolution of delivery issues.
• Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
• Assisted in receiving, stocking and distribution of merchandise.
• Drove forklifts, pallet jacks and other equipment to move materials.

In charge of recruiting vendors for third party companies like Macy's, sephora, bloomingdales, and Nordstrom.

Monitor vendor sales, prepare their work schedules, and assign the stores for which they were going to be sent to work at.

• Evaluated employee performance metrics to identify areas for improvement and develop targeted action plans, driving continuous improvement across the organization.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Kept high average of performance evaluations.

Organize Front Desk schedules, housekeeping, and linen room associates.

Supervise the front desk as necessary ensuring the hotel was running smoothly, and prepare the rooms for incoming guests to the hotel.

Also supervise the valet parking and security team of the hotel making sure that all the associates were meeting guest needs and, providing and exceptional customer service.

• Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
• Collaborated with team members to address guest needs and ensure seamless operations.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
• Collected room deposits, fees, and payments.