Osmar Tellez
Labelle,FL
Summary
Experienced in various administrative tasks and adept at maintaining highly organized office environments. Leveraging strong organizational skills to optimize office efficiency and provide seamless support to team operations. Demonstrated ability to effectively communicate and multitask, ensuring the fulfillment of diverse administrative needs in both office and library settings.
Overview
15
15
years of professional experience
Work History
Search Quality Rater
Localize DataMetrics
01.2025 - Current
- Developed strong analytical skills by evaluating content according to established criteria and metrics.
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
- Contributed to the development of new training materials, resulting in higher quality onboarding for new raters.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
- Exceeded productivity targets while maintaining attention to detail and focus on quality outcomes.
- Utilized quality control software to track and analyze product data.
Access Services Associate
FSW College Richard Rush Library
08.2023 - 12.2023
- Supervises work-study and student employees
- Creates and updates student hiring forms and procedures
- Collects questionnaire and resumes from prospective student workers
- Conducts interviews and follow-ups with prospective workers
- Creates and updates training procedures on canvas and in-person
- Coordinates team and individual meetings with students at the Lee Campus, and orientation
- Attends meetings across all FSW campus libraries
- Alerts students regarding workplace changes and important campus information
- Communicates with Access Service Coordinator and Associate Access Service Coordinators regarding students and visits to other campuses, as needed
- Creates and facilitates team building and individual tasks for student assistants
- Creates and manages Lee Campus Library work-study student work schedules
- Reviews and approves timesheets for student assistants at the Lee Campus
Library Assistant I
Miami Dade County
02.2021 - 12.2021
- Maintained circulation desk for lending periodicals and books to patrons
- Handled check-in and check-out process of library books and materials at circulation desk
- Maintained secure environment by monitoring visitors at front desk
- Organized summer reading program for local school children
- Answered patron questions in-person or by phone regarding library services and resources
- Assisted librarian with conducting library orientation for new assistants
- Gained strong understanding of various methods for cataloging books and other materials
- Collected and processed fines on overdue library materials
- Stayed up-to-date on library policies and procedures to smoothly enforce standards
- Entered new transactions and updated records of library users
- Provided assistance and support to staff in regard to facility maintenance, security and services
- Maintained accurate records and confidentiality of library book and periodical inventory
- Assisted patrons with library's computers and provided information on logging onto Internet
- Handled paraprofessional duties
Library Page
Miami-Dade County Public Library System
11.2019 - 01.2021
- Handled check-in and check-out process of library books and materials at circulation desk
- Educated patrons on use of reference sources, card catalogs and automated information systems
- Maintained circulation desk for lending periodicals and books to patrons
- Kept library shelves and printed materials well-stocked and organized according to established system
- Located desired customer items through interlibrary loan system and coordinated deliveries
- Mitigated librarian workload by independently managing basic patron requests and locating materials
- Processed customer fines and educated individual patrons on ways to minimize future charges
- Showed patrons where to find library resources and collected equipment, reference pieces and other items
- Assisted staff with completing special projects such as Storytime and Program aide
- Entered new transactions and updated records of library users
- Helped children select appropriate reading level library books
File Clerk
PAE Consulting Engineers Inc.
06.2018 - 10.2018
- Check all incoming paperwork (correspondence, invoices etc.) and making copies before distributing
- Sorting all papers alphabetically and according to content, dates, significance etc
- Create or update records with new files and information
- Enter paperwork into an electronic system either by data entry or by using optical scanners
- Deal with all requests to access files and keep logs of borrowed papers
- Follow policies and confidentiality dictations to safeguard data and information
- Monitor inventory of files, paper clips etc
- Deal with customers and office outside of the Miami region by email or telephone
- Oversaw all aspects of file room operations for [1] [File Clerk] and streamlined workflows to promote quicker turnaround
- Implemented improvements to file systems and procedures
- Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency
- Created files, reports and records while maintaining confidentiality
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security
Cashier
PUBLIX SUPERMARKETS INC
08.2010 - 04.2014
- Provided leadership in obtaining and maintaining daily and monthly sales objectives
- Use safety equipment and following safety guideline
- Assist customer with merchandise to vehicle when necessary
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Trained 2 new sales associates each quarter
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Educated customers about the brand to incite excitement about the company's mission and values
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Answered customer telephone calls promptly and in an appropriate manner
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
Education
No Degree - Medical Assisting
Robert Morgan Educational Center
Miami, FL01-2013
High School Diploma -
Robert Morgan Educational Center
Miami, FL01-2009
Skills
- Skilled in Prioritizing Multiple Responsibilities
- Technical Proficiency
- Quality Assurance Manual Testing
- Customer Relations
- Accurate Data Entry
- Skilled in Conflict Management
- Positive Interpersonal Skills
- Payment processing
- Email Management Expertise
- Calendar Management
- Effective Call Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Search Quality Rater
Localize DataMetrics
01.2025 - Current
Access Services Associate
FSW College Richard Rush Library
08.2023 - 12.2023
Library Assistant I
Miami Dade County
02.2021 - 12.2021
Library Page
Miami-Dade County Public Library System
11.2019 - 01.2021
File Clerk
PAE Consulting Engineers Inc.
06.2018 - 10.2018
Cashier
PUBLIX SUPERMARKETS INC
08.2010 - 04.2014
No Degree - Medical Assisting
Robert Morgan Educational Center
High School Diploma -
Robert Morgan Educational Center
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