Osmara Rodriguez Ambriz
San Jose,CA
Summary
Compassionate and client-centered human services professional with experience supporting individuals experiencing housing instability and barriers to accessing community resources. Skilled in client engagement, intake assessments, crisis de-escalation, advocacy, resource navigation, HMIS documentation, and building trusting relationships with diverse populations.
Bilingual in English and Spanish with a strong commitment to recovery-oriented, trauma-informed, and strengths-based support. Passionate about empowering participants to achieve housing stability, wellness, and self-sufficiency.
- Delivered high-quality esthetic treatments, including waxing, customized facials, hydro facials, and advanced chemical peels.
- Provided exceptional customer service, building strong client rapport and ensuring a welcoming, premium experience.
- Boosted retail sales by analyzing skin types and recommending personalized skincare products to meet client goals.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Intake and Assessment Specialist
The Salvation Army
San Jose, CA
01.2022 - 2026
- Build rapport with individuals and families seeking housing assistance and supportive services.
- Conduct comprehensive intake interviews and needs assessments to identify barriers, strengths, and service needs.
- Provide advocacy, encouragement, and resource navigation to help participants access housing programs, public benefits, healthcare, and community resources.
- Maintain accurate client records, case notes, and service transactions within HMIS.
- Collaborate with multidisciplinary teams and community partners to connect participants to appropriate services.
- Support individuals experiencing crisis by providing compassionate communication and problem-solving assistance.
- Assist participants in identifying goals and developing pathways toward stability and self-sufficiency.
Sales Associate
Sally Beauty Supply
San Jose, CA
04.2019 - 01.2022
- Delivered exceptional customer service while building positive relationships with diverse customers.
- Resolved concerns, answered questions, and provided individualized support.
- Trained new staff on customer service best practices and effective communication.
- Demonstrated strong interpersonal skills, teamwork, and professionalism in a fast-paced environment.
Education
Esthetician License - Esthetician
The Salon Professional Academy
San Jose, CA10.2025
High School Diploma - undefined
James Lick High School
San Jose, CA01.2017
Skills
- Peer Support & Participant Engagement
- Community Resource Navigation
- Crisis Intervention & De-escalation
- Trauma-Informed Care
- Housing & Homeless Services
- HMIS Documentation & Data Entry
- Advocacy & Client Empowerment
- Outreach & Service Coordination
- Goal Planning & Participant Support
- Bilingual: English & Spanish
Certification
Hydrafacial certification
Chemical peel certification
Languages
Spanish
Full Professional
Timeline
Intake and Assessment Specialist
The Salvation Army
01.2022 - 2026
Sales Associate
Sally Beauty Supply
04.2019 - 01.2022
High School Diploma - undefined
James Lick High School
Esthetician License - Esthetician
The Salon Professional Academy