Osmel Torres
Coral Springs
Summary
Results-driven technician with a proven history of maintaining and repairing diverse equipment. Recognized for reliability and adaptability, consistently contributing to team success in dynamic work environments. Specializes in diagnostics and problem-solving, with a strong focus on enhancing operational efficiency. Committed to delivering high-quality service and fostering collaborative relationships within teams.
Overview
13
13
years of professional experience
Work History
Repair Technician 2
Steris IMS
Cooper City
02.2024 - Current
- Thoroughly inspect incoming malfunctioning scopes for any defects, wear, or broken components to ascertain the most cost-effective plan of action required.
- Experienced with a diverse range of endoscopes, including Stryker, Artherex, Dyonics, Smith and Nephew. Commonly utilized models include the 104, 27 Needlescopes, 4031, 404, 904, and 503, among others.
- Identify and adhere to a comprehensive checklist of necessary standards to ensure the device’s compliance with quality control (QC) procedures and its full operational readiness and safety for daily use.
- Operate hand tools, power tools, and chemicals in a safe manner, ensuring compliance with Occupational Safety and Health Administration (OSHA) regulations.
- Maintained a consistently low quarterly failure rate below 1% while simultaneously achieving an average of 3 completed scopes per day.
Manager
Repair 2 Fix
Plantation/Kendall
08.2013 - 08.2022
- Spearheaded the development of the Plantation location, transforming it from a business with no customers to a thriving establishment with hundreds of returning clients.
- Oversaw all operational aspects, including device repairs, onboarding new hires, inventory management, warranty repairs, customer retention, and training on upcoming devices.
- During my training sessions with new hires, I emphasized the importance of utilizing our CRM system effectively. Additionally, I guided them on cultivating customer trust and provided comprehensive instructions on troubleshooting and resolving the various devices that we receive.
- Secured a position among the top merchants on Groupon, amassing over 1000 5-star reviews within a mere two years.
- Established robust client relationships while maintaining a consistently profitable margin of 30% per customer.
Education
High School Diploma -
Barbara Goleman Sr High
Miami Lakes06.2009
Skills
- Meticulous attention to detail
- Diligent and driven worker
- Efficient task organization
- Adaptable learner
- Interpersonal Skills
- Presentable, Personable & Respectful
- Business Oriented Mindset
- Bilingual (English and Spanish)
LANGUAGES
English & Spanish
Timeline
Repair Technician 2
Steris IMS
02.2024 - Current
Manager
Repair 2 Fix
08.2013 - 08.2022
High School Diploma -
Barbara Goleman Sr High