Osmel Reyes Avalos
Miami,FL
Summary
Dedicated and results-oriented Sales Professional with 20 years of experience in driving revenue growth and exceeding sales targets. Proven track record of building and maintaining client relationships, identifying opportunities for business expansion, and delivering exceptional customer service. Seeking a challenging sales position to leverage my skills and contribute to the success of a dynamic organization.
Qualifications Summary
Collaborative team-player with high emotional intelligence and the capacity to maintain coordination with internal consumer brands departments to ensure all programs, sales initiatives, issues, and questions are resolved in a timely manner. Exceptional communicator and change agent with a sharp power of observation, able to evaluate and adjust sales plans to ensure plan implementation and achievement. Organized professional with a proactive mindset and a strong work ethic, able to communicate product value proposition and solution design. Authentic and relatable individual with the capacity to qualify target opportunities based upon account value, threats, and potential barriers.
Overview
23
23
years of professional experience
Work History
Enterprise Sales, Channel Sales, Account Manager
Connecta Satellite Solutions
01.2023 - 06.2023
- Develop and maintain strong, long-lasting relationships with key clients at the executive and decision-making levels
- Act as the main point of contact and build trust to understand the client's business objectives and challenges
- Develop and implement strategic account plans that align with the client's goals and objectives, ensuring mutual success.
- Identify growth opportunities within existing accounts and formulate strategies to capitalize on the Meet and exceed sales targets by upselling, cross-selling, and expanding the range of products or services offered to the client
- Collaborate with the sales team to ensure a coordinated and effective approach to account growth
- Conduct thorough needs assessments to understand the client's business requirements and challenges
- Propose solutions that address client needs, providing value and ROI.
Account Manager
Network Innovations
02.2016 - 01.2023
- Demonstrate strong leadership and foresight through daily management of direct and indirect customers
- Selected Contributions:
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Exercise sound judgment and discretion while managing a $6.5M annual budget
- Contribute to corporate financial health by recovering over $1.8M in dormant accounts within two years
- Maximize productivity and provide vital structure by managing sales pipeline including sales planning, forecasting, and joint selling with partners to drive revenue
- Employ refined relationship-building skills and collaborative mindset while assisting customers with expectations on pre-sales support, billing, technical support, and warehouse in close partnership internal operations and support professionals
- Generate energy and stability by ensuring prompt, quality follow through on all sales opportunities.
New Patient Advisor
US Med
05.2014 - 01.2016
- Exhibited commitment and determination while performing inbound and outbound calling for medical sales
- Delivered key contributions toward success by dialing up to 80 outbound calls daily
- Selected Contributions:
- Contributed significantly to increased revenue by facilitating ~87% closing ratio
- Page 2 | 2
- Shaped a vibrant, productive environment by creating and nurturing long-term patient relationships
- Embraced responsibility for following up with patients to ensure continued revenuegrowth.
Customer Service
Alorica, American Express
12.2012 - 04.2014
- Created environment for sustained success by performing inbound sales and customer service
- Demonstrated leadership and communication skills by managing Membership Rewards Department for
- American Express members
- Selected Contributions:
- Rapidly excelled within position by maintaining 89% closing ratio while providing high-level
- Amex prestige customer service
- Leveraged experience and functional knowledge to advise members on ideal reward options
- Exhibited resourcefulness by upselling card members; skilled in providing upgraded credit cards.
Account Manager
Systemax, TigerDirect
03.2005 - 11.2011
- Demonstrated reliability and ingenuity while overseeing customer service, IT sales, and account management in the areas of hardware, software, and networking
- Managed a $1.9M annual budget
- Selected Contributions:
- Harmonized operations by processing and managing accounts in alignment with company standards and workflows
- Increased revenue 40% through effective networking with clients
- Honored to be recognized as top 2% in software and warranty sales.
Sales Manager
ATI Wireless
03.2000 - 02.2005
- Defined direction that catalyzed coordination by managing sales representatives; responsible for all sales representatives' payroll
- Exercised detailed analysis and judgment while managing sales reports and budgets for sales team
- Selected Contributions:
- Captured substantial gains in efficiency and productivity by conducting internal training and sales meetings to motivate sales team; ensured a positive working environment focused on achieving sales quotas
- Demonstrated innovation and capacity to excel by managing employee performance; reported directly to senior management
- Professional Proficiencies
- Interpersonal Communication | Top Sales Producer | Industry Topics and Technologies | New Products and customer Service | Teamwork | Able to Integrate New Technologies into Sales Activities to boost and Revenue
Education
GED -
Hialeah Miami Lakes
Miami, FLSkills
- Sales Channel Management
- Customer Needs Assessments
- Contact Management Systems
- Professional Development
- Product Demonstration
- Partnering and Relationships
- Territory Growth
- Strategic Networking
- Consultative Sales Approach
Timeline
Enterprise Sales, Channel Sales, Account Manager
Connecta Satellite Solutions
01.2023 - 06.2023
Account Manager
Network Innovations
02.2016 - 01.2023
New Patient Advisor
US Med
05.2014 - 01.2016
Customer Service
Alorica, American Express
12.2012 - 04.2014
Account Manager
Systemax, TigerDirect
03.2005 - 11.2011
Sales Manager
ATI Wireless
03.2000 - 02.2005
GED -
Hialeah Miami Lakes
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