Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Osmilda Vargas

Tampa,FL

Summary

Experienced Center Director with a strong background in patient coordination and engagement within medical settings. Proven ability to enhance patient satisfaction through effective communication, education on treatment options, and diligent follow-up on care processes. Skilled at managing patient flow, coordinating between medical staff, and leading teams to deliver superior patient experiences. Fluent in English and Spanish, enhancing patient interactions across diverse populations. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Overview

11
11
years of professional experience

Work History

Center Manager

The Lasik Vision Institute
Tampa, FL
06.2020 - Current
  • Provided day-to-day work direction to ensure steady workflow and enhanced productivity while resolving operational decisions.
  • Managed daily operations of the center including scheduling, customer service, safety protocols.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Ensured compliance with regulatory requirements and industry standards.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Provided leadership during times of organizational change or crisis situations.
  • Led a team of 7 employees, ensuring high productivity and excellent customer service.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Lead Ophthalmic Technician

The Lasik Vision Institute
Tampa, FL
05.2019 - 05.2020
  • Delivered exceptional care to patients throughout their pre-operative and post-operative procedures as part of a cohesive Center team.
  • Provided guidance and training for new staff members on proper techniques for obtaining accurate diagnostic information from patients.
  • Monitored inventory levels of supplies and equipment, ordering items when needed.
  • Assisted surgeons during laser surgery procedures as needed.
  • Educated patients about their conditions and recommended lifestyle changes that may improve vision health.
  • Scheduled appointments for patients in accordance with physician instructions.
  • Counseled patients in surgery and treatment plans.
  • Conducted pre- and post-operative care, providing patients with detailed instructions and follow-up.
  • Managed patient flow to optimize clinic efficiency and minimize wait times.

Patient Coordinator/Ophthalmic Medical Technician

The Lasik Vision Institute
Brooklyn, NY
02.2016 - 05.2019
  • Educate and consult patients on their care plan, procedures, and services offered.
  • Assisted patients with paperwork, payment options, and financing arrangements.
  • Provided information about the procedure and answered questions from patients or their families.
  • Scheduled patient appointments for LASIK procedures and preoperative visits.
  • Monitored patient progress throughout the entire process of LASIK treatment plan implementation.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Performed administrative duties such as ordering supplies, managing inventory levels, filing documents.
  • Coordinated patient scheduling to optimize clinical workflow and improve patient care.
  • Evaluating visual acuity, gathering medical/ophthalmic history, conducting diagnostics including pentacams and vario along with performing manual refraction during comprehensive initial examinations on patients.
  • Assisted ophthalmologists with patient examinations and surgeries.

Sales Coordinator/ Manager

Desheli Beauty Center
Midtown, NY
01.2015 - 01.2016
  • Assist in customer service and handling any clients' questions and concerns.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Performed follow-up calls with customers after each sale was completed.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Coordinated and finalized sales proposals to complete purchases.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Mentored newly hired staff in upselling techniques to improve sales.

Education

High School Diploma -

Nature Coast Technical High School
Brooksville, FL

Skills

  • Training and coaching
  • Team Development
  • Staff evaluations
  • Operations Management
  • Team Leadership
  • Verbal and written communication
  • Sales management
  • Complex Problem-Solving
  • Time Management
  • Cross-Functional Teamwork
  • Patient Care Coordination
  • Healthcare knowledge
  • Goal Setting
  • Medical terminology understanding
  • Scheduling

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Center Manager

The Lasik Vision Institute
06.2020 - Current

Lead Ophthalmic Technician

The Lasik Vision Institute
05.2019 - 05.2020

Patient Coordinator/Ophthalmic Medical Technician

The Lasik Vision Institute
02.2016 - 05.2019

Sales Coordinator/ Manager

Desheli Beauty Center
01.2015 - 01.2016

High School Diploma -

Nature Coast Technical High School

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