Karelia Garcia
Royal Palm Beach,FL
Summary
Self-motivated Complaint coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and handle diverse business requirements.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems and preparing reports. Knowledgeable in complaints processes and customer service best practices.
Outgoing Complaints coordinator with experience overseeing multiple tasks successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
25
25
years of professional experience
Work History
Senior Complaints Coordinator
Zimvie
08.2010 - Current
- Entered data, generated reports, and produced tracking documents for all International distributors.
- Enhanced International complaints workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Quality Control Inspector
3i Implant-Biomet 3i
08.2007 - 08.2010
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Quality Control Inspector
Magna Donnelly
06.1999 - 06.2006
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Education
Associate of Science - Associate's Degree On Technic Design
Instituto Superior De Diseno
Havana, Cuba08.1992
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Schedule Coordination
- Document Management
- Process Improvement
- Recordkeeping
- Regulatory Compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Complaints Coordinator
Zimvie
08.2010 - Current
Quality Control Inspector
3i Implant-Biomet 3i
08.2007 - 08.2010
Quality Control Inspector
Magna Donnelly
06.1999 - 06.2006
Associate of Science - Associate's Degree On Technic Design
Instituto Superior De Diseno
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