Osnar Oberto
Magnolia,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Mechanic Assistant /Automotive Maintenance Technician
Own Account
02.2007 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Electrical Assistant
Own Account
06.2016 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
Purchasing Manager
Industrias Saga de Colombia
Cucuta, Colombia
01.2021 - 07.2023
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
Residential Seller of Cable, Internet and Landline
Cabletica
, Costa Rica
02.2020 - 12.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Conducted market research and analyzed customer feedback to identify new sales opportunities.
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Provided technical advice on product use and operation.
- Demonstrated products features, capabilities, and benefits in order to secure sales.
- Negotiated pricing deals with vendors to obtain the most favorable terms possible.
- Developed strategies to increase store traffic by utilizing marketing techniques such as email campaigns or social media advertising.
Customer Service Representative
My Home Store
, Costa Rica
06.2019 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Sales Coordinator and Sales Through Social Network
Industrial supplies Pérez Herrera (Sipheca)
Maracaibo, Venezuela
02.2016 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
12 Hour Operations Supervisor. In Drill Workover
San Antonio Internacional
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
3,000 Hp Drill Operations Supervisor
PETREX SUDAMÉRICA, S.A.; SUC. VENEZUELA
Venezuela, Venezuela
03.2008 - 02.2012
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
Técnico Universitario - Informatica
T.S.U. En Informática Instituto Universitario De Tecnología Juan Pablo Pérez Alfonso (IUTEPAL)
VenezuelaHigh School Diploma -
Romulo Betancourt
VenezuelaSkills
- Public Speaking
- Decision-Making
- Collaboration
- Quality Assurance
- Friendly, Positive Attitude
- Project Planning
- Attention to Detail
- Microsoft Office
- Remote Office Availability
- PPE use
- Maintenance & Repair
- Communication
- Verbal Communication
- Organization
- Networking
Permiso de Trabajo
Vigente
Languages
Spanish
Full Professional
Timeline
Purchasing Manager
Industrias Saga de Colombia
01.2021 - 07.2023
Residential Seller of Cable, Internet and Landline
Cabletica
02.2020 - 12.2021
Customer Service Representative
My Home Store
06.2019 - 01.2020
Electrical Assistant
Own Account
06.2016 - Current
Sales Coordinator and Sales Through Social Network
Industrial supplies Pérez Herrera (Sipheca)
02.2016 - 07.2018
3,000 Hp Drill Operations Supervisor
PETREX SUDAMÉRICA, S.A.; SUC. VENEZUELA
03.2008 - 02.2012
Mechanic Assistant /Automotive Maintenance Technician
Own Account
02.2007 - Current
12 Hour Operations Supervisor. In Drill Workover
San Antonio Internacional
Técnico Universitario - Informatica
T.S.U. En Informática Instituto Universitario De Tecnología Juan Pablo Pérez Alfonso (IUTEPAL)
High School Diploma -
Romulo Betancourt
Similar Profiles
Rossy ColumnaRossy Columna
Administrator (Airbnb) at Own AccountAdministrator (Airbnb) at Own Account
Zulay YepezZulay Yepez
Professional Photographer at Own AccountProfessional Photographer at Own Account
Ricardo GonzalezRicardo Gonzalez
Account Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account ManagerAccount Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account Manager