OSSIE COLEY
Washington,DC
Summary
Adaptable student with knowledge of Networking, CISSP compliance concepts (NIST, ITIL, ISC, SANS and CISA), IT Customer Support, Ethical Hacking and Network Defense, Practical Malware Analysis, Advanced Wireless Technologies, CISCO CCNA 7.02 Switching, Routing, & Wireless Essentials (SRWE), and Network Security+. Aiming to leverage my abilities to successfully fill the vacancy at your company. I can be relied upon to help your company achieve it's goals.
Overview
7
7
years of professional experience
Work History
CANVASSER
TEAM VICTORY
Statewide, CA
10.2018 - Current
- Knocked on assigned household doors while collecting data about voter preferences.
- Initiated contact with people in public areas and spaces to take surveys or sign petitions.
- Obtained signatures and personal information for electoral parties and businesses.
- Educated unregistered voters on benefits of registering and making vote count.
Call Center Representative
KHEPRAH CONSULTING
Reno, NV
12.2016 - 09.2018
- To provide a blend of tech support, lead generation and public opinion polling as a free-lance contractor for different entities, across varying verticals
- Managed and resolved issues with customers during calls by following determined script.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Remote Service Technician
SUPPORT.com
07.2016 - 12.2016
- To provide remote wireless gateway support to
- Xfinity\Comcast customers
- Duties included network connectivity assurance to wi-fi gateways for Xfinity\Comcast customers, integrity (SNR up\down Power Tx\Rx) bandwidth checks, customer wireless device connection assurance PC/MAC trouble- shooting: browser resets, and overall network adapter configuration/ protocol compatibility checks
- Gateway password resets, gateway factory\default resets
- Quality customer service delivery to include equipment/service upgrade recommendations (upselling) and Field Tech Dispatching
- Power-cycling modem, assisting with navigating around
- OSSIECOLEY application menus and troubleshooting email issues
- Team chat and escalations
- Port Forwarding and DMZ sets for Gaming Consoles:
- XBOX, PS4.
Education
Certificate Of Achievement - ADVANCED CYBERSECURITY
City College Of San Francisco
05.2023
Electricity
San Diego City College
San Diego, CA05.2008
Skills
- Web-Based Research
- Networking
- Customer Service
- Online Research
- Administrative Support
- Data Processing
- Operations Support
- Verbal and Written Communication
- Microsoft Office
- LINUX (BASH), (KALI)
- PYTHON
- WIRESHARK
- FIVE9,REMEDY, HEAT, UTOPIA, SMS, TIMBUKTU, FATHOM, LASSO, Vici-Dial
- (BRIA\XLITE VOIP-SIP Phones), YTEL, WRIKE, ZOIPER, ZELLO, SKYPE, &
- HipChat
References
REFERENCES
References available upon request
Timeline
CANVASSER
TEAM VICTORY
10.2018 - Current
Call Center Representative
KHEPRAH CONSULTING
12.2016 - 09.2018
Remote Service Technician
SUPPORT.com
07.2016 - 12.2016
Certificate Of Achievement - ADVANCED CYBERSECURITY
City College Of San Francisco
Electricity
San Diego City College
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