Nicole Ostler
Customer Service Agent
American Fork,UT.
Summary
Polite and professional Member Services Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Dual Contact Agent
doTERRA International
Pleasant Grove, UT
06.2019 - Current
- Excellent communication skills, dual contact agent, Fluent in Spanish,
- Managing Wellness Advocates accounts, de-escalation of difficult situations, knowledge in clerical office work, and MLM functions
- Skill 1-2019-2020, Skill 3
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Team Lead
doTERRA International
Pleasant Grove, UT
09.2018 - 04.2019
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Tracked receipts, employee hours, and inventory movements.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Prepared detailed reports on updates to project specifications, progress, identify conflicts, and team activities.
- Continuously checked products for quality assurance according to strict guidelines.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
Certified Nurses Assistant
Silverado Memory Care Community
Salt Lake City, UT
12.2016 - 08.2019
- Provided comfort and redirection to the residents
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Generals
Nyssa High School
Nyssa, OR 09.2002 - 05.2006
Associates - Spanish Education
BYU-Idaho
Rexburg, ID 09.2006 - 04.2012
Skills
Documentation and reporting
Certification
Certified Nurses Assistant
Timeline
Dual Contact Agent
doTERRA International
06.2019 - Current
Team Lead
doTERRA International
09.2018 - 04.2019
Certified Nurses Assistant
Silverado Memory Care Community
12.2016 - 08.2019
Associates - Spanish Education
BYU-Idaho
09.2006 - 04.2012
Generals
Nyssa High School
09.2002 - 05.2006
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