Osvaldo Arredondo
Hemet,CA
Summary
Customer-oriented professional motivated on increasing production, minimizing equipment downtime and costs all while maximizing overall plant efficiency. Skilled in training staff and establishing rapport with clients. Organized, driven and Self-motivated with exceptional communication abilities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Supervisor
GXO Direct
11.2021 - Current
- I began with GXO as an Operation Supervisor for an account called Thrasio
- A high demand client with fast moving product, as these items were Amazon based goods
- As I furthered my knowledge with that account, I was intermittingly assisting with another account while their supervisor was out on leave
- I helped lead several Leaning out projects and took part of launching the buildings first safety team
- In September of 2022, I was asked to help start up a sister site in Redlands, CA
- I spent two months assisting to build a team and help create the inbound and outbound processes
- Before my time was up, my site manger (Luis), asked if I was willing to travel to McDonough, GA and help in another site
- I was fortunate to be able to give aid to this site for an additional 4 months
- Upon my return, there was a supervisor change and I inherited a new account
- Not long after, the building acquired a new account
- Therefore, now I am currently running two accounts, Blueair, and HP.
Team Lead
Kuehne
07.2018 - 11.2021
- My tenor with Kuehne Nagel was in Redlands, this was a startup and our client were Amazon (heavy-Bulky)
- I was a customer service Representative (a CSR), and my role was to trouble shoot inbound product that had reception issues
- The job at hand had me viewing the client's product through CIEL (our WMS) and Amazon's inventory database, in order to decipher what item, we were configuring
- In a short amount of time I was promoted to Inbound Team Lead and help streamline processes all while cutting back on cost
- I was contacted by the outbound Ops Manger and was given the chance to lead a struggling outbound team
- I felt this was a chance to further develop my skills and took on the challenge
- After many months of hard work our efforts paid off
- The outbound team was now functioning flawlessly and efficiently
- Sadly, this facility is no longer in operation and I was placed in Ontario (ONT), with Louis Vuitton as our client
- I first started in Ontario for the outbound team as an order picker
- I quickly learned multiple functions and not only adapted to their process, but I helped streamline it
- This propelled me to my first accomplishment at ONT
- I was promoted to Outbound Team Lead which was a team of 30 to 40 associates at any given day
- I helped bring to light what were the underlining issues of the lost product and we came up with a process to combat that loss
- I also took over their packaging loads from scheduling to storing in our DC
- This process helped develop a new and efficient inbound process
- Our Ontario site was now the top DC within all of Louis Vuitton's US Dc's.
11.2013 - 07.2018
- Crossed trained, goal driven, and team oriented individual, in both office and warehouse settings
- Now by learning both of these types of setting, it has also allowed me to also mentor others
- Four years of forklift experience with a push pull attachment, I am able to replenish stock, handle UPS direct customer deliveries and other 3PL client shipments
- I also assist with QI product, recoup, order picking, and occasionally stage palletized orders
- In the office I maintain MRB's from both our facility and our 3PL business partners
- When I'm not covering for the traffic controller, I am either processing international/domestic orders all while scheduling pick up times and dates from our carriers
- In addition, I also assist with Quality Control by either placing product on hold and or releasing the goods both physically and systematically
- My most recent achievement was configuring Zavanta, a multi-data interface program for Holman's Standard Operating Procedures
- I configured each nomenclature along with their corresponding facilities; in order to meet and exceed Holman's values & policies of each facility and their SOP's.
Customer Service
American Apparel
08.2005 - 08.2011
- I was introduced to AA (American Apparel's) shipping department as an auditor
- My instructions were to observe, annotate, and help restructure various points in which they previously had shipping issues
- The auditor's largely consisted of Spanish speaking co-workers, which was also an issue (according to management)
- I saw this as an opportunity to aid both parties
- Fortunately, I am fluent in Eng/Span, therefore I was able to communicate everyone's questions and concerns
- Now by doing so, I enabled others to bridge the communication gap within depth details
- I quickly moved up the ranks (within a 3-month span), as I was promoted to the sales team
- Now not much later after that, I was also given an additional raise and I was in charge of handling complex distributor accounts
- Moreover, these accounts needed specific care labels changes for other business such as Armani, Polo, and several others
- Attention to detail was a must with a very low margin of error
- Fast forward six months, American Apparel went live w/order processing and inventory updates
- Once again, I was given the opportunity to manage and process the sudden influx of orders to process
- On any given day I would process over a 150 Faxed/emailed/called in/online/and or showroom orders
- All while juggling other office duties, such as heavy inbound calls inquiring about our product, pricing, and customer issues
- By maintaining policies & guidelines present I was able to keep the client's interest on our product rather than the problem at hand.
Human Resource Specialist
Indy Mac Bank Corp
07.2004 - 12.2004
- In the short amount of time in which I was employed by Indy Mac Bank, I quickly educated myself with the company's policies and procedures
- Thus, since this was my first time in a corporate setting, and I lacked human resource and employee rights knowledge
- I created several binders filled with questions and answers which would allow me to promptly answer any questions for our new hires
- In addition, I also added contingencies for various situations, in case I was left alone in the office
- As time moved on my new set of skills were improving
- Now by my second month of employment I was not only assisting in daily office duties, but I was also given various tasks and a couple of important projects
- Indy Mac's human resources was a bit short staffed and one of projects was to run reports and advise of profit drops
- If sales associates were not meeting a certain quota (Due to Legal Binding Contracts), then human resources would have to contact all parties involved
- Now by being able to not only collect the data but also maintain an impeccable repertoire with Indy Mac's SVP's and VP's, from coast to coast
- I was also allowed to write my own new hire speeches during orientations
- The Senior Vice President at the time (Ellen Mochizuki), made it clear that I was rapidly gaining trust from my supervisor and fellow peers.
Account Executive
Less Accessories
01.1995 - 01.2002
- Directly out of high school, I was fortunate to have the opportunity to work for Pay-Less Accessories
- Pay-Less consisted of three companies, one was a retail store the other was the service provider and I primarily assisted the wholesale distributor
- My duties consisted of maintaining the stock rooms fully functional for the day to day operations
- I took it upon myself to learn the products, their functionalities and all of the accessories
- Soon after, I was promoted and allowed to assist with sales
- My extensive knowledge of CDMA, GSM, and Analog products propelled me within the company, and I was soon given the title of account executive
- I personally took it upon myself to quickly adapt and absorb technical and mechanical terminology
- My introduction to sales was quick and brief
- The owner (Harry Mozafarian), handed me four phone books, a notepad and a pen
- He then instructed me to look up cellphone companies and sell them our products
- By trial and error, I was able to develop several different scripts
- Everyone's mind works different and by being able to predict who you have on the other line is critical to one's sales pitch
- The key is to be able to decipher and break down the call with in the first five seconds
- If the call doesn't go your way, end it quickly and say your name and or company name at least three times or walk away with a fax number
- By doing so, you just planted a seed of who you are and how pleasant the call was
- As a result, once you fax over a flyer your name seems familiar and they end up calling you back
- My new formula was outstanding, therefore my clientele increased, and I had several regions in Texas, Atlanta, and Florida
- In addition to my contributions in sales, I was also attending trade shows which was a great form groundwork to maintain customer relations
- After my first year as account executive I brought in a little over 300k
- Now by the end of my 6th year I brought in a healthy 4 million dollars
- This was with a 300 to 700% mark-up on each order that I closed.
Education
2017
Page 2 -
GED, Lincoln-Wilson Adult School
Lincoln Heights, CA2007
Skills
- Project Management
- Field Glass (Recruitments)
- Human Resources (Recruitment/Staffing/Interviewing)
- Kronos
- Account Executive (Purchasing 6yrs, Distribution Supplier Sales 15 yrs)
- Microsoft Office (Word/Excel/PowerPoint/Outlook)
- Deadline-Driven
- New Employee Orientations
- Team liaison
- Conflict resolution
- Process implementation
- Client assessment and analysis
- Staff development
- Complex Problem Solving
- OTR/Ocean/Intermodal Transportation
- SAP (Business Driven Software)
- Zavanta (SOP Software)
- Order Picking W/RF Gun & Vocollect
- Order Picker
- Strong Internal/External Communication
- Territory/B2B Sales Management 15yrs
- Innovative
- Versatile
- Enhancing Productivity
- Training & Development
- Trade Show & Event Presentations (10 yrs)
- Motivated Towards Continuous Improvement
- Safety Oversight
Certification
Raymond Certified PIT Trainer Certified ERT Member GXO Safety Team Forklift (Sit down, Stand up, Reach) Order Picker Scissor Lift Scissor Lift Certified Trainer Pallets Jacks (Manual/Electric/Stand up)
Timeline
Operations Supervisor
GXO Direct
11.2021 - Current
Team Lead
Kuehne
07.2018 - 11.2021
11.2013 - 07.2018
Customer Service
American Apparel
08.2005 - 08.2011
Human Resource Specialist
Indy Mac Bank Corp
07.2004 - 12.2004
Account Executive
Less Accessories
01.1995 - 01.2002
Page 2 -
GED, Lincoln-Wilson Adult School
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