Osvaldo Bravo

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement, with strong organizational skills eager to secure job position. Ready to help team achieve company goals.

Overview

10

years of professional experience

1

year of post-secondary education

2

Languages

Work History

Quality Specialist Leader

FedEx Office

City of Industry, CA

08.2021 - 03.2023

Developed and deployed production control plans and created work instructions and procedures.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Provided observations, took measurements, and performed tests at various stages according to quality control plan.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Improved quality processes for increased efficiency and effectiveness.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Increased customer satisfaction through adherence to quality standards and customer requirements.
Managed and archived quality documentation and participated in internal and external quality audits.
Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Evaluated quality problems and performed assessments to identify and resolve issues.
Equipped and organized facility to comply with company strategy for online and offline quality controls.
Liaised with HR manager to organize and perform quality standard training for new and existing staff.
Coordinated and oversaw periodic audits to evaluate employee quality and safety and address non-conformances.
Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
Applied coaching techniques and tools to support managers and team members in improving performance.
Established and tracked quality department goals and objectives.
Tracked quality issues with external customers, suppliers, and internal plant operations.
Implemented new quality assurance and customer service standards.
Reported production malfunctions to managers and production supervisors.
Recorded, analyzed, and distributed statistical information.
Evaluated interactions between associates and customers to assess personnel performance.
Monitored staff organization and suggested improvements to daily functionality.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Onboarded new employees with training and new hire documentation.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Improved safety procedures to create safe working conditions for workers.
Managed and motivated employees to be productive and engaged in work.
Controlled costs to keep business operating within budget and increase profits.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Set aggressive targets for employees to drive company success and strengthen motivation.

General Manager

Lolita's Tamales

East Los Angeles, California

04.2015 - 06.2020

Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee evaluations, and contract details.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Analyzed market trends and competitor activities to create competitive advantages.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Formulated policies and procedures to streamline operations.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Developed and implemented strategies to increase sales and profitability.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reported issues to higher management with great detail.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Raised property accuracy and accountability by creating new automated tracking method.
Mitigated business risks by working closely with staff members and assessing performance.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced operational risks while organizing data to forecast performance trends.
Assisted in recruiting, hiring and training of team members.

Lead Chef

Gate Gourmet

Los Angeles, California

02.2013 - 03.2014

Developed and cooked memorable dishes that brought new customers into establishment.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Placed orders to restock items before supplies ran out.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Created recipes and prepared advanced dishes.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Handled and stored food to eliminate illness and prevent cross-contamination.
Arranged for kitchen equipment maintenance and repair when needed.
Maintained well-organized mise en place to keep work consistent.
Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Monitored line processes to maintain consistency in quality, quantity, and presentation.
Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
Mentored kitchen staff to prepare each for demanding roles.
Cooked memorable dishes that brought new customers into establishment.

Education

Associate of Arts - Culinary Arts

Le Cordon Blue College of Culinary Arts, Pasadena

09.2010 - 11.2011

Elected Team Captain of The Iron Toque Club (A club for culinarian's having 3.5 gpa)
Dean's List for fall semester 2011
Awarded Perfect Attendance every semester

Skills

Staff Management

Strategic planning

Policies and procedures

Schedule optimization

Operations management

Verbal and written communication

Improvement initiatives

Job inspections

Contract Management

Policy and procedure modification

Documentation and control

Team Bonding

Relationship building

Clear oral/written communication

Staff supervision

Human resource policies

Microsoft Office Suite

New-Hire Training

Issue handling

Complaint resolution

Staff education and training

Route dispatch

Software

Microsoft Office

Cheetah Service Desk Logistics

Nauto AI-enabled driver and fleet safety platform

Micros -Point of Sales

Square -Point of Sales

Quick Base for Transportation Logistics

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Quality Specialist Leader - FedEx Office

08.2021 - 03.2023

General Manager - Lolita's Tamales

04.2015 - 06.2020

Lead Chef - Gate Gourmet