Osvaldo Enciso
Summary
Proven in enhancing customer satisfaction and loyalty at Alorica, adept at providing exceptional technical support and handling customer inquiries with patience and empathy. Demonstrated excellence in cash handling and customer service, achieving notable improvements in brand engagement. Skilled in troubleshooting and fostering positive outcomes, showcasing a strong work ethic and integrity.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
9
9
years of professional experience
Work History
Cashier
Trawood Vape and Smoke Shop
05.2016 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Social Media Representative
Teleperformance
04.2020 - 02.2021
- Improved customer engagement through timely responses to inquiries on various social media platforms.
- Increased brand awareness by developing and implementing creative social media campaigns.
- Created visually appealing graphics for posts, enhancing overall aesthetic appeal of social media profiles.
- Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
Technical Support Representative
Spectrum
02.2019 - 05.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Technical Support Representative
Continuum
02.2018 - 12.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
- Achieved recognition for outstanding problem-solving skills in complex technical environments.
Technical Support Representative
Alorica
03.2017 - 01.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
High School Diploma -
David L. Carrasco Job Corps
El Paso03-2017
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
Timeline
Social Media Representative
Teleperformance
04.2020 - 02.2021
Technical Support Representative
Spectrum
02.2019 - 05.2020
Technical Support Representative
Continuum
02.2018 - 12.2018
Technical Support Representative
Alorica
03.2017 - 01.2018
Cashier
Trawood Vape and Smoke Shop
05.2016 - Current
High School Diploma -
David L. Carrasco Job Corps
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