Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Osvaldo J. Aguilar

Oviedo,Fl

Summary

With over 22 years of experience in management, sales, customer service, and training, I have developed a strong track record in account management, strategic planning, problem-solving, and presenting. I have successfully trained and developed representatives across various organizations, tailoring training programs to enhance their skills and performance. My experience includes creating and implementing effective training strategies, ensuring smooth onboarding processes, and fostering continuous improvement within teams. Fluent in both English and Spanish, I am skilled at building strong relationships, communicating effectively, and delivering impactful training in dynamic, fast-paced environments. My keen attention to detail and ability to manage multiple tasks ensures that organizational goals are consistently met and exceeded.

Overview

28
28
years of professional experience

Work History

Coach and Trainer – Sales Development

T-Mobile For Business
01.2021 - Current
  • Led a team responsible for generating new leads in SMB segment through web browsing, referrals, and calling campaigns, consistently driving results by meeting and exceeding monthly appointment and call goals
  • Managed and oversaw data entry and system navigation, ensuring the team adhered to accuracy and efficiency standards while making informed decisions based on detailed analysis of business data
  • Developed and delivered comprehensive training programs for new hires and team members, ensuring the team was always equipped with the latest product knowledge, services, and sales techniques to meet T-Mobile's productivity and quality standards
  • Drove team performance by setting clear targets and expectations, consistently meeting or exceeding sales and productivity goals while maintaining a focus on overall business objectives
  • Fostered a positive, team-oriented environment, demonstrating leadership by upholding high standards of ethical and professional conduct, and ensuring that both customers and team members received exceptional service and support

SDR in Sales Development

T-Mobile For Business
08.2020 - 12.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information while booking a meeting with my Account Executive team that i supported.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Manager/ Trainer / Sales

DADE PAPER
01.1997 - 07.2019
  • Trained and developed new hire employees and sales representatives, ensuring they were equipped with the skills and knowledge to succeed in their roles
  • Managed a significant portfolio of major accounts, identifying sales opportunities and maximizing their potential by ensuring timely and accurate order processing
  • Helped drive new business acquisition and successfully retained accounts at risk of switching to competitors, strengthening client relationships and securing long-term partnerships
  • Scheduled and conducted sales appointments with new and existing clients, thoroughly assessing their needs and recommending the best solutions for their business
  • Conducted follow-up calls to ensure orders were accurately fulfilled and that clients were satisfied with the solutions provided
  • Provided valuable feedback on pricing, credit structures, and overall assessments of prospects to enhance business opportunities and drive profitability

Education

High School -

Oviedo High School
01.1997

Skills

  • Bilingual (English/Spanis
  • Outlook
  • Sales Force
  • Outreach
  • Zoom
  • Organizational skills
  • Sales skills
  • Ability to follow directions accurately
  • Ability to work with little or no supervision
  • Motivating
  • Honest
  • Loyal
  • Hard working
  • Skills training

Accomplishments

  • Leader Shift Graduate
  • Next Level Leadership Graduate
  • Multiple Peak Nominations
  • Multiple Winner Circles
  • Top team 2021,2023 and 2024
  • People's Manager Award
  • Recognized for DE&I and Culture Counseling


Timeline

Coach and Trainer – Sales Development

T-Mobile For Business
01.2021 - Current

SDR in Sales Development

T-Mobile For Business
08.2020 - 12.2020

Manager/ Trainer / Sales

DADE PAPER
01.1997 - 07.2019

High School -

Oviedo High School

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Osvaldo J. Aguilar