Osvaldo Lamas
APPLE VALLEY,CA
Summary
Proven leader and efficient cook, excelled at Arbys Restaurant by effectively handling escalated customer issues and improving team performance. Demonstrated exceptional multitasking and decision-making skills across various culinary roles, ensuring high-quality food preparation and customer satisfaction. Expert in cash handling and employee training, contributing to a positive and results-driven work environment.
Overview
8
8
years of professional experience
Work History
Shift Manager
Arbys Resturant
04.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
Cook
Los Magueyes Restaurant
05.2018 - 06.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Cook
Nick's Pizza
08.2016 - 07.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cook
Miguel's Catering
01.2016 - 11.2019
- Adjusted recipes based on ingredient availability or customer request.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Monitored food quality and presentation to maintain high standards.
- Maintained food safety and sanitation standards.
- Communicated closely with servers to fully understand special orders for customers.
Education
High School Diploma -
Apple Valley High School
Apple Valley, CA05.2016
No Degree - History
Victor Valley College
Victorville, CA06.2027
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Customer Service
- Worker Training
Languages
Spanish
Full Professional
Timeline
Shift Manager
Arbys Resturant
04.2022 - Current
Cook
Los Magueyes Restaurant
05.2018 - 06.2020
Cook
Nick's Pizza
08.2016 - 07.2021
Cook
Miguel's Catering
01.2016 - 11.2019
High School Diploma -
Apple Valley High School
No Degree - History
Victor Valley College
Similar Profiles
Kentavious WilsonKentavious Wilson
Cook at Arbys ResturantCook at Arbys Resturant
Fatima SnellingFatima Snelling
District Manager at Arbys ResturantDistrict Manager at Arbys Resturant
Maria WoodsMaria Woods
Shift Manager at Arbys ResturantShift Manager at Arbys Resturant
Nicholas TucciNicholas Tucci
Team Member at Arbys ResturantTeam Member at Arbys Resturant
Pearl NolascoPearl Nolasco
Receptionist at Frausto Pallet Racks Inc.Receptionist at Frausto Pallet Racks Inc.