Osvaldo Miranda
Emergent Store Manager
Kissimmee,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Emergent Store Manager
Walgreens
01.2021 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and patients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager/Shift Leader
Walgreens
01.2007 - 08.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Customer Service Lead
Walgreens
12.1992 - 01.2007
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Education
BBA - Accounting And Business Management
National College
Bayamon, PR 08.2000 - 05.2003
Skills
Team Development
Project Management
Shift Scheduling
Multitasking and Organization
Operations Oversight
Sales Coaching
Cash Management
Leading Staff Meetings
Team Leadership and Coaching
Customer Relations
Strategic Thinker
Training and Mentoring
Goals and Performance
Merchandise Planning
Performance Reviews
Friendly and Positive
Outstanding Communication Skills
Store Displays
Inventory Oversight
Delegating Work
Recruitment and Hiring
Store Operations
Team Motivation
Documentation and Reporting
Work Planning and Prioritization
Problem-Solving
Policies and Procedures
Timeline
Emergent Store Manager
Walgreens
01.2021 - Current
Assistant Manager/Shift Leader
Walgreens
01.2007 - 08.2021
BBA - Accounting And Business Management
National College
08.2000 - 05.2003
Customer Service Lead
Walgreens
12.1992 - 01.2007