Osvaldo Manzo
Redding,CA
Summary
Personable and driven individual with natural talent for building rapport and engaging with customers. Demonstrates strong knowledge of automotive features and financing options, leveraging excellent communication and negotiation skills. Committed to delivering exceptional customer satisfaction and driving sales growth.
Overview
6
6
years of professional experience
Work History
Salesperson
Crown Motors
01.2021 - Current
- Certified to sell Ford, Lincoln, Ram, Dodge, and Honda products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Consistently adhered to company guidelines regarding ethical selling practices.
Store Manager in Training
Zumiez
11.2018 - 01.2021
- Restructured company merchandising standards to increase customer traffic and product exposure
- Supervised team of up to 16 merchandising employees and monitored adherence to company standards
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Engaged and interacted with customers to create positive shopping experiences and drive revenue
- Managed, hired and developed top talent to strengthen workflow and productivity
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Proactively identified performance gaps among assistant managers and implemented process improvements to enhance results
- Coached 45 sales associates in product specifications, sales incentives and selling techniques, in order to increase customer satisfaction
- Kept inventories accurate with daily cycle counts and sales audits to identify and resolve variances
- Reported to district manager regarding all store and staff issues, financial goals and sales
Education
General Ed
Shasta College
Redding, CASkills
- Bilingual
- Store Management
- Team leadership and coaching
- Strategic thinker
- Excellent customer service skills
- Business planning
- Adapt to diverse groups
- Multi-tasking strength
- Upselling
- Problem-solving skills
- Communication skills
- Excellent people skills
- Natural leader
- Consistently meets sales goals
Timeline
Salesperson
Crown Motors
01.2021 - Current
Store Manager in Training
Zumiez
11.2018 - 01.2021
General Ed
Shasta College
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