Osvaldo Olivo García
Leominster,U.S.
Summary
Strategic IT Manager and Systems Engineer with over 10 years in IT infrastructure, systems administration, networking, and security. Led IT operations and teams to enhance system performance and align technology with business goals. Strong troubleshooting skills drive efficient solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Manager
Paragon Communications
Bolton, U.S.A
02.2023 - Current
- Develop and implement IT strategies aligned with business goals
- Led IT operations, ensuring optimal system performance, maintenance, and support
- Managed vendor relationships, negotiating service contracts to align with business needs
- Administer Microsoft 365, Azure, Sage 100, and Windows environments (10/11, Server 2016–2022)
- Manage VMware, Active Directory, VPNs, VLANs, backups, and WatchGuard firewalls
- Oversee CCVT systems and structured cabling networks
- Supervised IT staff, providing leadership and conducting performance management
- Support Windows, MacOS, and Linux systems
Level III Desktop Support Filed Technician
Global Matrix Services
Lowell, U.S.
04.2021 - 01.2023
- Provided remote and on-site technical support to enhance user satisfaction and minimize downtime
- Diagnosed and resolved diverse hardware, software, network, and telecommunications issues to restore functionality for end users
- Escalated recurring issues to ensure timely resolution and maintained detailed documentation for future reference
- Managed a team of six technicians to ensure efficient operations.
- Supported EPIC system migration by performing data entry and testing.
IT Engineer
Access Global Tech Solution And It Voip Solution
Carolina, U.S.A
01.2019 - 03.2021
- Managed VMware environments, Active Directory, and backup solutions
- Troubleshot and resolved network issues across TCP/IP, LAN/WAN, DNS, RDP, HTTP/S, and SMTP to ensure stable connectivity
- Configured and implemented VoIP and hosted PBX systems to enhance communication infrastructure
- Documented configurations and optimized application performance, resulting in improved system reliability
- Designed, installed, and supported IT systems including QuickBooks POS/Pro, Autotask PSA, Datto, and security camera systems
IT Manager
Alliance Duty Free LLC
Carolina, U.S.
07.2015 - 12.2018
- Managed IT department budget and inventory to align resources with operational needs
- Led IT improvement projects that enhanced sales and communication systems effectiveness
- Supervised IT staff and departmental operations
- Managed Active Directory and Office 365
- Negotiated vendor contracts (internet, cellular, POS, ATM systems, phone systems)
- Installed and configured hardware, software, networks, printers, scanners, and camera systems
- Maintained backup systems and software license records
- Implemented data backup strategies to ensure protection of critical business information.
Education
Associate Degree - Avionics Engineering Technician
Universidad del Este | Sistema Universitario Ana G. Méndez (SUAGM)
Carolina, Puerto Rico, U.S.06.2018
Bachelor's Degree - Computer Information Systems
Universidad del Este | Sistema Universitario Ana G. Méndez (SUAGM)
Carolina, Puerto Rico, U.S.06.2015
Skills
- IT operations management
- Project management
- Microsoft SQL
- Data backup management
- Microsoft O365
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- CCTV Systems
- Structured Cabling
- Leadership skills
- Vendor negotiation
- Customer communication
- Performance under pressure
- Integrity and work ethic
- Quick learner
Certification
- AWS Certified Solution Architect - Associate, 12/22
- CompTIA A+ Certification, 01/26
Other Knowledge And Skills
- SQL
- Microsoft Dynamics
- Microsoft HQWids
- MS Office: MS Excel, MS Word, MS Power Point and MS Outlook
- Wincor Diebold
- Citrix
- Strong interpersonal and communications skills
- Ability for negotiations
- Ability to work under pressure and fast learn
- Integrity and reliability with strong works ethics
- Customer Service
Personal Information
Citizenship: US Citizen
Timeline
IT Manager
Paragon Communications
02.2023 - Current
Level III Desktop Support Filed Technician
Global Matrix Services
04.2021 - 01.2023
IT Engineer
Access Global Tech Solution And It Voip Solution
01.2019 - 03.2021
IT Manager
Alliance Duty Free LLC
07.2015 - 12.2018
Associate Degree - Avionics Engineering Technician
Universidad del Este | Sistema Universitario Ana G. Méndez (SUAGM)
Bachelor's Degree - Computer Information Systems
Universidad del Este | Sistema Universitario Ana G. Méndez (SUAGM)