Osvaldo Razo

Work History

A.D Towing And Recovery

11.2022 - Current

Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Operated with safety and skill to avoid accidents and delays.
Used critical thinking to break down problems, evaluate solutions and make decisions
Demonstrated a high level of initiative and creativity while tackling difficult tasks
Demonstrated respect, friendliness and willingness to help wherever needed
Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
Worked flexible hours across night, weekend and holiday shifts

Fx Freight Exchange

04.2010 - 11.2023

Dropped and hooked trailers and changed configuration of equipment.
Inspected load security and checked for damages.
Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Maintained daily, legible DOT log book and submitted corresponding documents.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets
Checked shipping papers to determine nature of load and checked for presence of hazardous materials
Determined quickest and safest routes for delivery by using effective planning and organizational skills
Documented mileage, deliveries, pickups, customer issues and damages
Dropped and hooked trailers and changed configuration of equipment

Dick Poe Chrysler Jeep

05.2012 - 04.2014

Scheduled preventive and corrective maintenance on rental equipment.
Examined damaged vehicles to determine degree of structural and mechanical damage.
Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
Developed estimates by costing parts, supplies and labor and calculating customers' payments.
Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
Strengthened communication skills through regular interactions with others

Fred Loya Insurance Company

10.2006 - 05.2012

Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
Optimized case management with establishment of best practices.
Determined proper course of action for claims processing.
Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Documented and communicated timely claims information while supporting accurate outcomes.
Oversaw and managed activities of 28 Appraisers,
Monitored team performance, enforcing compliance with corporate claims processes and procedures
Optimized case management with establishment of best practices
Built talented teams of 28 claims administrators dedicated to timely and compliant resolutions

Hyundai Of El Paso

01.2000 - 09.2006

Coordinated with parts department to determine availability of necessary components.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
Investigated customer complaints to identify cause of malfunctions.
Maintained high customer satisfaction standards to meet or exceed targets.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Suggested add-on services that would be helpful to customers and improve bottom line.
Explained estimates and determined repair timelines to manage customer expectations.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Examined service history and provided initial inspection of vehicle to identify issues.
Followed up with customers to offer additional support and check resolution satisfaction.