Osvaldo Rodrigues Batista
Boston,MA
Summary
Experienced information technology technician with a demonstrated history of working and training in the information technology and services industry. Team player with a strong organizational, planning, and leadership skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Experience stepping into roles and quickly making positive changes to drive company success.. Additional expertise in low voltage gained as a low voltage technician and in maintenance of power generation equipment gained from military service.
ARMY Veteran.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mid-Level Helpdesk IT Support
Chenega System
Boston, MA
08.2022 - Current
- Use the ticketing system to record, track, and document the help desk request
- Apply diagnostic utilities to aid in troubleshooting
- Reimage/Upgrade and troubleshot computer (Manly MAC system)
- Identify and learn appropriate software and hardware used and supported by the organization
- Identify, diagnose, and resolve level-one problems for users of the software and hardware, LAN and WAN, VPN, the Internet, and new computer technology.
Information Technology Specialist
Massachusetts Army National Guard
MA
01.2020 - 09.2023
- Use of computer consoles and peripheral equipment
- Computer systems concepts
- Plan, design and test computer systems
- Developed and implemented IT policies and procedures.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Performed system upgrades to ensure optimal performance.
- Created and maintained user accounts for new hires or current employees.
- Documented changes made to existing IT infrastructure components.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Devised incisive workarounds and resolutions for IT-related problems.
- Developed online documentation for common processes for both support staff and end-users.
- Run, terminate and test UTP cables.
- Provided technical support to users with hardware and software issues.
Low Voltage Technician
Interconnect Computer Cabling Services
01.2019 - 07.2022
- Install support structures (ladders, racks, j-hooks)
- Pull and route CAT6, CAT6A, Fiber and Security cables in a new construction and existing structure commercial environment
- Terminate data jacks
- Splice and fusion fiber cable
- Install Wireless Access Point
- Test and label cables
- Install card reader and security cameras
- Comply with all safety regulations.
Tactical Power Generation Specialist
Massachusetts Army National Guard
MA
01.2017 - 01.2020
- Supervise and perform maintenance and overhaul of power-generation equipment, internal combustion engines, and associated equipment
- Coordinate with team of five to thoroughly execute instructions to ensure generators are ready at any moment in preparation for potential natural disasters
- Troubleshoot generators and engines, as well as their electrical systems, for mobile and stationary power plants.
Database Administrator
Núcleo Operacional da Sociedade de Informação (NOSI)
Praia, Cape Verde
01.2009 - 01.2017
- Coordinate across IT departments to ensure high quality service provided to over 5000 users
- Continually research and stay updated with new technologies in order to address new challenges facing users
- Install and configure operating systems (Linux, Windows)
- Install and create databases, applications servers, and report servers in Oracle
- Configure databases, applications servers, and report servers
- Monitor databases, applications servers, and report servers
- Train staff and colleagues for infrastructure projects to support electronic government.
Remote Helpdesk Technician
Portugal Telecom Contact
Lisbon, Portugal
01.2008
- Troubleshot issues related to internet, TV, computers (Windows and Mac OS) and phone as well as configure internet (wireless and cable)
- Configure email accounts across different providers like Gmail and Yahoo
- Provided excellent customer service for users and non-users over the phone in a busy call center atmosphere
- Support network issues and troubleshot routers.
Education
Certificate - Health Information Technology
Bunker Hill Community College
01.2019
Bachelor of Science - Computer Science and Engineering
New University of Lisbon
01.2008
Bachelor of Science - Information Technology
University of Massachusetts - Boston
Boston, MASkills
- Oracle Data Base administration
- Oracle Fusion Middleware administration
- Operating System installation and administration (Windows, Linux, Mac OS)
- Virtualization Platform (VMware, Hyper View)
- Routing and Switching
- PC hardware/software troubleshooting
- Install, terminate and test data and security cables
- Computer Skills
- Teamwork and Collaboration
- Technical Proficiency
Certification
- CompTIA Cysa+, 2022
- CompTIA Server+, 2022
- CompTIA Network+, 2022
- CompTIA Security+, 2022
- CompTIA IT Operations Specialist – CIOS Stackable Certification, 2022
- CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification, 2022
- Cisco Certified Network Associate (CCNA), 2021
- CompTIA A+ 901 and 902 (Renewed in 2021), 2018
- Oracle Database 11g Workshop Administration I DBA Release 2, Skill Step, Lisbon, Portugal, 2015
- Oracle Database 11g Workshop Administration II DBA Release 2, Skill Step, Lisbon, Portugal, 2015
- Exadata Database Machine Administration Workshop, Skill Step, Lisbon, Portugal, 2015
- 10-Hr OSHA Training for the construction industry, 2020
- Distributed leader course (Army), 2020
- Tactical Power Generation Specialist (Army), Fort Lee, Virginia, 2019
- Basic Combat Training (Army), Fort Jackson, South Carolina, 2019
Additional Competencies
- Fluent in Portuguese and English
- Eligible to work in U.S. (U.S. Citizen)
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Mid-Level Helpdesk IT Support
Chenega System
08.2022 - Current
Information Technology Specialist
Massachusetts Army National Guard
01.2020 - 09.2023
Low Voltage Technician
Interconnect Computer Cabling Services
01.2019 - 07.2022
Tactical Power Generation Specialist
Massachusetts Army National Guard
01.2017 - 01.2020
Database Administrator
Núcleo Operacional da Sociedade de Informação (NOSI)
01.2009 - 01.2017
Remote Helpdesk Technician
Portugal Telecom Contact
01.2008
Certificate - Health Information Technology
Bunker Hill Community College
Bachelor of Science - Computer Science and Engineering
New University of Lisbon
Bachelor of Science - Information Technology
University of Massachusetts - Boston
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