Osvaldo Romero
Grand Prairie
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Focused Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Children’s Health
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Store Manager
PLS Check Cashers
08.2022 - 09.2024
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and mentored associates to teach daily tasks and procedures.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Worked hand in hand with Loomis and other secured cash distributors and had effective communication to ensure proper safety of personnel and securing of funds.
- Followed special and strict security protocols to ensure proper safety and security of work personnel, customers, and funds.
Manager on Duty
Whatabuger
05.2018 - 02.2024
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created schedules for staff members according to business needs.
- Resolved customer complaints in a professional manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations, company policies, and procedures.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Performed scheduled inventory counts and supply audits.
Education
Some College (No Degree) - Basics
Brookhaven College
Dallas, TXHigh School Diploma -
Irving High School
Irving, TX05-2018
Skills
- Operations Management
- Shift Scheduling
- Payroll Management
- POS Systems
- Talent Recruitment
- Supply Ordering
- Team Development
- Delegating Work
- Problem-Solving
- Thrive under stress
- Manage security protocols
- Report writing
- Incident reporting
- Security guard license
- General security
- Conflict de-escalation
- FLUENT IN SPANISH
- Threat assessment
Certification
- TEEX Private Security Level II
- TEEX Effective Communication and Interviewing certified
- TEEX Report Writing and Documentation certified
- Security Officer Level II Licensed
- Certified in EVOLV technology
- Successfully Completed FEMA courses 100,200,700,904,905,906,907
- IAHSS Certified Healthcare Security Officer
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Children’s Health
10.2024 - Current
Store Manager
PLS Check Cashers
08.2022 - 09.2024
Manager on Duty
Whatabuger
05.2018 - 02.2024
Some College (No Degree) - Basics
Brookhaven College
High School Diploma -
Irving High School
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