Osvaldo Salcedo
San Jose
Summary
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in any environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Peet's Coffee
01.2025 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Supervised daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on service standards and product knowledge.
- Managed inventory levels, reducing waste through effective stock control practices.
Front Desk Agent
Wyndham Resorts
12.2024 - Current
- Managed financial transactions accurately and promptly, maintaining accountability for all cash handling duties.
- Analyzed datasets to identify trends and insights, supporting data-driven decision-making.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Shift Lead
Caffe Bene San Jose
10.2023 - 01.2025
- Participated in ongoing training sessions outside of the workplace to stay updated on industry trends, products, and techniques.
- Performed routine maintenance on workplace equipment to ensure optimal performance and prevent malfunctions.
- Maintained cleanliness and organization of work area, adhering to state health and safety guidelines.
- Assisted in training new employees on proper techniques for quality product and customer satisfaction.
Lead Barista
Peet's Coffee & Tea
10.2022 - 07.2023
- Assumed POS operations to handle customer payment discrepancies when needed
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services.
- Managed and monitored product usage to create a digital forecast of required materials in the next supply delivery
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service.
Education
Associate of Science - Business Administration And Management
De Anza College
Cupertino, CA06-2026
Bachelor of Science - Business Analytics
SJSU
San Jose, CA06-2028
Skills
- Deposit and withdrawal management
- Cash handling expertise
- Data entry efficiency
- Financial software
- Hospitality service expertise
- Conflict management
Certification
Food Handler Certification
LANGUAGE
English Native
Spanish Fluent
Timeline
Shift Lead
Peet's Coffee
01.2025 - Current
Front Desk Agent
Wyndham Resorts
12.2024 - Current
Shift Lead
Caffe Bene San Jose
10.2023 - 01.2025
Lead Barista
Peet's Coffee & Tea
10.2022 - 07.2023
Associate of Science - Business Administration And Management
De Anza College
Bachelor of Science - Business Analytics
SJSU