Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Osvaldo Sanchez

MIAMI,Florida

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Sales/Project Coordinator

Escobar Trading, Inc.
12.2013 - Current
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Office Manager/ Title Agent

Allegiance Title Of America
02.2002 - 12.2013
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Utilized various online databases and public land records to verify ownership information.
  • Researched ownership interests and liens on real estate properties.
  • Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
  • Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
  • Assisted in preparation of title insurance policies and title commitments.
  • Examined and verified 50-75 titles weekly.
  • Created legal documents such as deeds, mortgages and leases based on title search results.
  • Drafted title abstracts and legal documents for real estate transactions.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Coordinated price adjustment between buyers and sellers.
  • Managed and reconciled accounts to finalize accurate and complete financial transactions.
  • Calculated and remitted state sales tax, service, and other charges.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Communicated with customers to resolve common title issues.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.

Education

High School Diploma -

Hialeah High School
Miami, FL
06.1995

Skills

  • Cross-functional collaboration
  • Conflict resolution
  • Effective communication
  • Product knowledge
  • Time management
  • Goal setting
  • Data analysis
  • Technical understanding
  • Customer service orientation
  • Change management
  • Project management
  • Resource allocation
  • Team leadership
  • Organizational skills
  • Problem-solving abilities
  • Client relationship building
  • Sales Closing
  • Customer Service
  • Customer Retention
  • Proposal Development
  • Sales Consultation
  • Competitor Research

Languages

Spanish
Native or Bilingual

Timeline

Sales/Project Coordinator

Escobar Trading, Inc.
12.2013 - Current

Office Manager/ Title Agent

Allegiance Title Of America
02.2002 - 12.2013

High School Diploma -

Hialeah High School

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Osvaldo Sanchez