Osvaldo sanchez
Naples,FL
Overview
5
5
years of professional experience
Work History
Food Runner / Expo
Mr . Tequila’s
Naples FL
09.2021 - 05.2024
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted in training new food runners, improving team efficiency and service quality.
Busser
Mr . Tequila’s
Naples FL
11.2019 - 09.2021
- Assisted with bussing tables and cleaning up spills.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
Customer Service Representative
Tide Dry Cleaners
Naples, FL
09.2023 - 05.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed timely and effective replacement of damaged or missing products.
Window and Door Installer
CGA Windows and Doors LLC
Naples FL
01.2021 - 07.2024
- Enabled smoother project transitions by thoroughly documenting finished work and providing detailed reports to supervisors.
- Ensured timely project completion by effectively managing time and resources for complex installation projects.
- Decreased project costs by accurately estimating necessary materials and labor for each job.
- Enhanced overall job site appearance through diligent cleanup efforts after every completed installation project.
Window and Door Installer
PGF Glazier Contractor
Naples, FL
04.2024 - 06.2024
- Enabled smoother project transitions by thoroughly documenting finished work and providing detailed reports to supervisors.
- Ensured timely project completion by effectively managing time and resources for complex installation projects.
- Reduced installation errors by regularly attending training sessions, staying current on industry best practices, and sharing knowledge with team members.
- Maximized energy efficiency in homes by properly sealing windows and doors during installation, reducing drafts and lowering utility bills for clients.
- Enhanced client trust through consistent communication with homeowners regarding the progress of their installations.
Education
High School Diploma - N/A
FLVS
Home SchooledSkills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Problem-solving
- Flexible schedule
- Cash handling
- Cleaning and sanitizing
- Cleanliness
- Hospitality service expertise
- Menu memorization
- Heavy lifting
- Order management
- Language fluency
- Kitchen communication
- Issue resolution
- Performance improvement
- Opening and closing procedures
- Clear communication
- Food running
- Timely food delivery
- Active listening
- Problem resolution
- Complaint handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Window and Door Installer
PGF Glazier Contractor
04.2024 - 06.2024
Customer Service Representative
Tide Dry Cleaners
09.2023 - 05.2024
Food Runner / Expo
Mr . Tequila’s
09.2021 - 05.2024
Window and Door Installer
CGA Windows and Doors LLC
01.2021 - 07.2024
Busser
Mr . Tequila’s
11.2019 - 09.2021
High School Diploma - N/A
FLVS