Summary
Overview
Work History
Education
Skills
Certification
All Sports and outdoor activities
Timeline
Generic

Oswald Garcia

Norwalk,CT

Summary

Accomplished Implementation Experienced Manager at Equitable, adept in leading cross-functional teams and enhancing client satisfaction through strategic problem resolution and effective communication. Skilled in MS Office and fostering interpersonal relations, I streamlined processes, significantly reducing project timelines. My leadership has been pivotal in mentoring staff and achieving organizational goals, demonstrating exceptional adaptability and a results-driven approach.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Implementation Experienced Manager

Equitable
06.2020 - Current
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
  • Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
  • Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
  • Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
  • Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
  • Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.

Senior Sales Administrative Associate

Cigna
08.2012 - 12.2019
  • I
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Arranged business travel details for company employees per supervisor requirements.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Categorized and processed sensitive documents with information of deeply personal nature.
  • Prepared flawless emails and other documents upon direction of immediate supervisor.
  • Handled confidential information with discretion, maintaining strict confidentiality for sensitive company data.
  • Provided exceptional customer service resulting in increased client satisfaction rates related to both internal personnel requests as well as external stakeholders inquiries.
  • Supported senior executives by managing calendars, coordinating travel arrangements, and preparing meeting materials.
  • Maintained a well-organized filing system, allowing for easy access to important documents when needed.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Account Service Associate

Aetna
05.2011 - 12.2011
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Developed strong rapport with customers and created positive impression of business.

Sales Admin Assist/Senior Proposal Specialist

Principal
01.2006 - 11.2010
  • Expedited resolution of customer issues by effectively liaising between clients and internal departments, fostering trust in company responsiveness.
  • Developed strong relationships with clients by providing timely support and information on products or services.
  • Contributed to the development of a comprehensive proposal tracking system, enabling efficient monitoring of submission statuses and outcomes.
  • Managed multiple concurrent proposal projects, ensuring timely submission of high-quality documents that met client requirements.
  • Effectively prioritized tasks under tight deadlines, demonstrating exceptional project management skills throughout each stage of the proposal lifecycle.
  • Coordinated responses from subject matter experts, ensuring accurate representation of capabilities in proposals submitted to clients.
  • Handled confidential information with discretion, maintaining secure storage of sensitive documents related to pricing structures or contractual agreements.
  • Supported sales representatives by scheduling appointments, preparing presentations, and generating reports for performance analysis.
  • Contributed to achieving sales targets through proactive administrative assistance, allowing representatives to focus on closing deals.
  • Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
  • Cross-trained to support other teams to meet operational needs and team deadlines.

Field Rater

Aetna
01.2005 - 12.2005
  • Developed strong analytical skills by evaluating content according to established criteria and metrics.
  • Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
  • Contributed to the development of new training materials, resulting in higher quality onboarding for new raters.
  • Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.

Education

Associate of Arts - Liberal Arts

Junior College of Albany
Albany, NY
05.1988

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Computer Skills
  • Effective Communication
  • Problem Resolution
  • Adaptability and Flexibility
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Organizational Skills
  • Excellent Communication
  • Hiring and Training
  • Employee Coaching and Mentoring
  • Professional and Courteous
  • MS Office
  • Interpersonal Relations
  • Adaptability
  • Analytical Thinking
  • Onboarding and Orientation
  • Professionalism
  • Written Communication
  • Interpersonal Skills
  • Team Collaboration

Certification

  • Licensed Life & Health (CT) - 2026

All Sports and outdoor activities

I enjoy being outdoors playing in whatever sport is in season. Love to coach my kids (11 & 7yrs old) and enjoying playing the different sports and games with them. 

Timeline

Implementation Experienced Manager

Equitable
06.2020 - Current

Senior Sales Administrative Associate

Cigna
08.2012 - 12.2019

Account Service Associate

Aetna
05.2011 - 12.2011

Sales Admin Assist/Senior Proposal Specialist

Principal
01.2006 - 11.2010

Field Rater

Aetna
01.2005 - 12.2005

Associate of Arts - Liberal Arts

Junior College of Albany

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Oswald Garcia