Summary
Overview
Work History
Education
Skills
Timeline
Generic
Oswald Reed

Oswald Reed

Augusta,GA

Summary

Results-driven travel consultant with 17 years of experience in customer-facing roles, consistently surpassing sales targets and providing exceptional customer service. Proficient in Global Distribution Systems (GDS), conducting product demonstrations, and resolving customer issues. Strong communication and sales skills, adept at adapting to evolving customer needs.

Overview

19
19
years of professional experience

Work History

Travel Consultant

American Express
01.2022 - Current
  • Advise and arrange travel for corporate customers
  • Conduct research and analysis on travel options
  • Book domestic and international travel
  • Ensure compliance with policies and requirements
  • Collaborate with team to improve service levels
  • Remote

Retail Sales Associate

XFINITY Store by Comcast
03.2021 - 09.2021
  • Demonstrated product capabilities to customers
  • Evaluated customer needs and provided solutions
  • Achieved sales and customer experience goals

Customer Service Representative

Sitel
08.2020 - 12.2020
  • Contacted customers about Health Insurance Plans
  • Provided accurate information and resolved issues

Reservation Sales Agent

Enterprise Holdings
11.2014 - 04.2020
  • Managed80-100 incoming calls daily
  • Converted calls into reservations
  • Exceeded sales targets and maintained customer satisfaction

Customer Service Rep

T-Mobile
06.2012 - 06.2014
  • Assisted with billing questions and payments
  • Resolved customer issues promptly

Various Customer Service and Retail Positions

SITEL, ECRH, Wal-Mart, Lids, and Sears
09.2005 - 06.2012
  • Held various customer service and retail positions at SITEL, ECRH, Wal-Mart, Lids, and Sears
  • Provided excellent customer service and handled multiple tasks
  • Other Roles

Education

High School Diploma - undefined

Crosscreek High School
Augusta, GA
01.2005

Skills

  • Global Distribution Systems (Sabre, Apollo, Amadeus)
  • Customer Service & Sales
  • Problem Solving & Adaptability
  • Communication & Interpersonal Skills
  • Team Collaboration

Timeline

Travel Consultant

American Express
01.2022 - Current

Retail Sales Associate

XFINITY Store by Comcast
03.2021 - 09.2021

Customer Service Representative

Sitel
08.2020 - 12.2020

Reservation Sales Agent

Enterprise Holdings
11.2014 - 04.2020

Customer Service Rep

T-Mobile
06.2012 - 06.2014

Various Customer Service and Retail Positions

SITEL, ECRH, Wal-Mart, Lids, and Sears
09.2005 - 06.2012

High School Diploma - undefined

Crosscreek High School
Oswald Reed