Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Oswald B. Williams

Fayetteville,NC

Summary

Trained computer support professional that is transitioning into a new career path. Has a demonstrated ability to integrate computer skills, customer service experience, and related education to exceed technical, business, customer requirements, and overall company goals. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining individual success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

analyst

  • On a system migration project providing data verification services
  • Examined incoming data records from the existing system for duplication and data accuracy prior to migrating to new application supporting peer review processes for Certified Public Accountants and States.
  • Identified and resolved problems through root cause analysis and research
  • Validated results and performed quality assurance to assess accuracy of data
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions
  • Conducted workplace compliance training to reduce liability risks and operate effectively
  • Assessed data modeling and statistics to integrate high-level business processes with data rules
  • Performed budget analysis to control expenditures and predict future budget needs
  • Conducted system analysis and implementation to maintain and improve computer systems
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims
  • Collected, arranged, and input information into database system
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Gathered, organized and input information into digital database
  • Evaluated customer needs and feedback to drive product and service improvements
  • Devised and implemented processes and procedures to streamline operations
  • Conducted regular reviews of operations and identified areas for improvement
  • Created and managed project plans, timelines and budgets
  • Developed effective improvement plans in alignment with goals and specifications
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Supported creation of detailed, technical financial models to value potential acquisition targets
  • Frequently inspected production area to verify proper equipment operation
  • Queried databases for information needed for report processing
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges
  • Researched and adopted new technologies to add value to existing offerings
  • Cultivated relationships with industry leaders and within company to share tips and information
  • Optimized core processes to improve business performance and operational agility
  • Enhanced interfaces to promote better functionality for users
  • Monitored compliance and filing requirements in conjunction with staff and management
  • Installed system updates to address vulnerabilities and reduce security issues
  • Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward
  • Generated reports detailing findings and recommendations
  • Maintained database systems to track and analyze operational data
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Educated staff on organizational mission and goals to help employees achieve success
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Observed packing operations to verify conformance to specifications

Armed Security Officer

Department Of The Army Security Guard
01.2022 - Current
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards
  • Performed hourly patrols of building areas, parking lots and facility grounds
  • Responded quickly to incidents and assessed active situations for security concerns
  • Checked personnel ID badges and issued temporary credentials to visitors
  • Controlled access to property to secure facility and grounds from unauthorized entry
  • Maintained physical fitness to perform physically demanding job tasks
  • Completed full building and grounds patrols to spot and investigate concerns
  • Wrote [Timeframe] reports detailing visitors, incidents, and resolutions
  • Supported criminal investigations by collaborating fully with local law enforcement representatives
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents
  • Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring
  • Operated communication equipment to maintain contact with other security personnel during emergency calls
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Investigated suspicious activities and persons to maintain security of premises
  • Responded quickly to emergency situations to assess and deflect issues
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Monitored CCTV cameras and alarm systems for security breaches
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
  • Examined doors, windows and gates to verify security
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Wrote detailed reports of all security breaches and investigations
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
  • Issued access cards to authorized personnel to monitor access points

Security Officer Supervisor

Garda World
06.2018 - 04.2020
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Checked and verified photo identification prior to granting facility access
  • Conducted regular patrols of key areas to spot and control security concerns
  • Acted quickly during emergency situations to reduce opportunity for damage and injury
  • Reported suspicious activities and persons to law enforcement
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Screened individuals and prevented passage of prohibited articles into restricted areas
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Regulated vehicle and pedestrian traffic onto building grounds
  • Monitored and evaluated performance of security personnel and provided feedback to improve performance
  • Trained security workers on site-specified procedures
  • Recorded daily security occurrences in site assignment log
  • Completed shift handover reports and debriefed next shift upon arrival
  • Performed security investigations and reported findings to client management
  • Managed security staff rotation for position coverage on breaks
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate
  • Conducted fire drills and other simulated emergencies to determine overall site safety
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data
  • Assessed electronic security systems and reported malfunctions

production worker

Smithfield Foods, Smithfield
02.2017 - 05.2018
  • Foods operating a band saw in order to meet all required OSHA requirements and Smithfield yield production numbers as requested by individual customers
  • Served on the Smithfield production plant safety board ensuring that all OSHA and plant safety requirements were adhered to and maintained as well as making sure that all employee and staff safety training requirements were completed and Certified
  • Followed safety procedures and guidelines to maintain safe working environments
  • Used equipment properly to avoid workplace hazards or injuries
  • Resolved issues quickly to maintain productivity goals
  • Organized work to meet demanding production goals
  • Inspected and adjusted work performed to meet expectations
  • Participated in regular meetings with team members to discuss production updates
  • Took on additional shifts during peak work periods to keep projects on schedule
  • Inspected final products to assess compliance with quality standards and established tolerances
  • Weighed and measured items to prevent waste and meet quality standards
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule
  • Assembled and tested various products to meet production requirements and quality control standards
  • Managed inventory levels and restocked supplies to keep up with high production needs
  • Maintained machinery to prevent overloads and avoid malfunctions
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Adjusted machines to increase productivity for runs
  • Troubleshot production issues and provided timely solutions
  • Made sure that products were produced on time and are of good quality
  • Maintained organized work area by cleaning and removing hazards
  • Trained new production staff members on safe and efficient production procedures and proper machine operations
  • Assembled products according to changing daily work orders and specific customer needs
  • Inspected finished products for quality and adherence to customer specifications
  • Organized and prepared workstations and materials needed for operations to maximize productivity
  • Met production targets and tight deadlines by collaborating closely with team members
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems
  • Inspected products and machines to maintain quality and efficiency
  • Examined incoming materials and compared to documentation for accuracy and quality
  • Collaborated with other departments to optimize production workflows
  • Performed general equipment maintenance and repair to minimize downtime
  • Prepared reports and technical documentation of day-to-day production processes
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs
  • Reviewed production schedules and streamlined processes
  • Calibrated machines to maintain required productivity levels and adherence to quality standards
  • Oversaw logistics and inventory management for storeroom
  • Drilled floors, hung plywood, and applied [Product] to achieve production requirements

Certified Military Instructor

Army National Guard
08.2002 - 08.2017
  • As the Senior Instructor Teaching Military Science courses at the NCO Academy
  • Provided military training and field training evaluation
  • Possessed tactical and leadership skills gained from platoon or upper level leadership
  • Handled map reading, land navigation, marksmanship, drill and ceremonies, weapons experience with US small arms
  • Taught effectively in a classroom setting, presenting both standardized instruction and creative workshops
  • Demonstrated instructor ability in military field training exercises
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Proved successful working within tight deadlines and a fast-paced environment
  • Strengthened communication skills through regular interactions with others
  • Organized and detail-oriented with a strong work ethic
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Paid attention to detail while completing assignments
  • Worked flexible hours across night, weekend and holiday shifts
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information and provided solutions to problems
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Cultivated interpersonal skills by building positive relationships with others

AICPA Data Verification Analyst

09.2016 - 12.2016
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Proved successful working within tight deadlines and a fast-paced environment
  • Strengthened communication skills through regular interactions with others
  • Organized and detail-oriented with a strong work ethic
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Paid attention to detail while completing assignments
  • Worked flexible hours across night, weekend and holiday shifts
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information and provided solutions to problems
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Cultivated interpersonal skills by building positive relationships with others

Field Supervisor/Petroleum Inspection

Intertek
11.1999 - 08.2010
  • Served as liaison and coordinator between customers, sub-contractors, inspectors, Homeland Security and Customs agents
  • Utilized strong communication skills in interacting with clients on a daily basis, including communicating the quality and quantity results of testing, and recommending proper services
  • Organized the best procedures for job completion, including inspection of vessels, inspection of products, and sampling of products and ensuring that appropriate lab tests are completed
  • Ensured the compilation and accuracy of the discharge and loading reports submitted to customers
  • Supervised five employees, including motivating, mentoring and conducting disciplinary action
  • Prepared and submitted evaluation reports for both civilian and military subordinates
  • Continuously monitored and reorganized work load and work schedules to maximize employee productivity and potential
  • Performed visual observations, volume and temperature measurements and sampling of commodity materials conveyed in lines, barge tanks, ship tanks, rail tanks, shore and tanks
  • Oswald B
  • Williams
  • Page 2
  • Monitored the availability of the supplies needed for the current processes
  • Performed routine equipment calibration, verification, and function checks
  • Organized and coordinate jobs so that services are rendered, and reports and samples are submitted, in a timely manner
  • Maintained work areas, records, and equipment in a clean, organized, and functional condition
  • Verified and communicated the results obtained and made the entries into the appropriate media
  • Supervised field operations teams to complete projects within established timelines
  • Monitored employee performance for compliance with regulations and policies
  • Investigated issues and developed effective solutions
  • Met with customers to resolve issues and build productive relationships
  • Evaluated performance and progress, and made proactive adjustments
  • Kept teams on task to complete milestones on time
  • Presented weekly and monthly performance reports to demonstrate team progress
  • Planned and scheduled field activities according to set timelines and order of operations
  • Built and nurtured relationships with customers and vendors to maximize profit potential
  • Completed site checks and leveraged computerized applications to document or record findings
  • Resolved customer complaints to maintain satisfaction and loyalty
  • Developed and implemented effective strategies to maximize productivity and minimize costs
  • Mentored team members in best practices to increase sales performance
  • Identified development and improvement areas and set up training to bridge learning gaps
  • Tracked sales progress and motivated teams to achieve targets
  • Negotiated contracts, rates and terms with vendors to achieve competitive pricing
  • Trained workers in proper methods, equipment operation and safety procedures
  • Oversaw daily operations at site, keeping team production moving at optimal pace
  • Prepared and submitted reports on job progress and safety conditions to upper management
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines
  • Directed projects according to schedule and quality demands
  • Inspected equipment and tools used for safe operation
  • Created and implemented plans to maximize efficiency of workers
  • Provided feedback to workers on job performance and safety procedures
  • Administered disciplinary actions to workers violating safety regulations and company policies
  • Sourced suppliers and purchased necessary materials for work
  • Developed and maintained positive relationships with clients and other stakeholders
  • Evaluated and updated safety protocols to reduce risks on construction and extraction sites
  • Investigated and reported on accidents, injuries and near-miss incidents
  • Established and enforced safety regulations, procedures and standards for construction and extraction workers
  • Supervised training of new construction and extraction workers on safety practices and procedures
  • Documented construction and extraction workers' hours, wages and other pertinent information
  • Supported construction and extraction workers to facilitate timely completion of projects
  • Devised and implemented safety protocols to reduce risks on construction and extraction sites
  • Assisted in recruiting and hiring new construction and extraction workers
  • Communicated with stakeholders on job milestones

Education

Bachelor’s Degree - Communications

Kaplan University

Skills

  • TECHNICAL SKILLS
  • Windows 7/8
  • Microsoft Office
  • Hardware/Software installation
  • Network protocols and standards
  • Microsoft networking
  • Desktop and laptop systems
  • Set-up users and policies
  • Network implementation
  • Install, configure, upgrade, and troubleshoot vendor neutral systems
  • Component repair
  • Route and switch
  • VLAN
  • LAN/WAN
  • Adobe Photoshop
  • OS Fundamentals
  • Perform post installation configuration
  • Troubleshooting
  • TCP/IP configuration
  • Preventative system maintenance and support
  • Install and configure client and server operating systems
  • Understanding of development, networking, security, and business concepts
  • Diagnosing software and hardware problems
  • Install and configure Windows Server 2003/08/12
  • Additional certifications upon completion:
  • Microsoft Specialist: Windows 7 Configuring, MCSA: Windows Server 2012
  • Evidence storage
  • Court appearances
  • Search and seizure
  • Report writing
  • Firearms expertise
  • Surveillance
  • Wireless technology
  • Background investigations
  • Security camera monitoring
  • Superb surveillance skills
  • [Type] communication
  • Emergency Response
  • Crime Prevention
  • Physical stamina
  • Security operations experience
  • De-escalation techniques
  • Legible report writing
  • Criminal Investigations
  • Dispatch
  • Keen observer
  • Safety and security
  • Criminal law
  • Punctuality

Accomplishments

  • Certifications: CompTIA A+, CompTIA Network

Certification

Carolina Career College, Durham, NC Current

Timeline

Armed Security Officer

Department Of The Army Security Guard
01.2022 - Current

Security Officer Supervisor

Garda World
06.2018 - 04.2020

production worker

Smithfield Foods, Smithfield
02.2017 - 05.2018

AICPA Data Verification Analyst

09.2016 - 12.2016

Certified Military Instructor

Army National Guard
08.2002 - 08.2017

Field Supervisor/Petroleum Inspection

Intertek
11.1999 - 08.2010

analyst

Bachelor’s Degree - Communications

Kaplan University

Similar Profiles

CREATE PROFILE
Oswald B. Williams