Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Oswaldo Becerril

Littleton,CO

Summary

Results-focused Supervisor and Manager offering a successful background leading a team to be successful in all business objectives while maintaining accountability. I am Seeking a long-term position in which I can use my extensive collection of varied skills in organization, leadership, problem-solving and management; to add value to an organization while having the opportunity to prove myself, allowing for both personal and professional growth.

  • I am quality-driven, adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Well practiced in customer sales, store opening and closing procedures, large & small retail organization and operations along with operational improvements. Additionally, I have extensive experience of supervising/managing in all types of environments.
  • Proactive in all facets of management with a commitment to improving store's operations and profits while ensuring & improving satisfaction for both employees and customers. Easily manage various personalities and provide continuous support to coworkers while finding custom ways to motivate different personality types.
  • Deep knowledge of inventory control, & merchandising. Agile and adaptable leader with stellar work history. Skilled at leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
  • Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
  • Well versed in problem-solving & dedicated to streamlining operations to decrease costs, increase profits and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

26
26
years of professional experience
1
1
Certification

Work History

DS Department Supervisor

The Home Depot Inc
12.2017 - 09.2023
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Oversaw daily operational performance of a large team.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Submitted daily, weekly and monthly reports to senior management to aid us in business decision-making and planning.
  • Researched issues to obtain appropriate answers to customer inquiries & problems as they would arise.

General Manager

Harmans
08.2003 - 11.2017
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Demolition Foreman

B.M Recovery & Demo Services
02.2001 - 07.2003
  • Identified and minimized work risks and hazards.
  • Collected, removed and disposed of debris in line with company standards and regulatory requirements.
  • Maintained accordance with safety protocols to protect team members and other personnel.
  • Directed work scheduling, task delegation and job completion.

Landscaping Crew Member

New Horizon Landscapes
02.1998 - 11.2000
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Handled hedge, bush, and shrub trimming.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Maintained routine landscaping schedules to boost lawn health.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
  • Installed lights, sprinklers and other outdoor features based on requirements.

Education

No Degree - General Studies

San Jose City College
San Jose, CA

GED -

Pioneer High School
San Jose, CA
1995

Skills

  • Expert In Time Management
  • Interactive Communication Skills
  • Sales Growth Planning & Implementation
  • Problem-Solving
  • Staff Supervision (up to 25 employees)
  • Advanced Leadership Skills
  • Complex Inventory Management
  • Conflict Resolution
  • Customer Relations
  • Interviewing/Employee Reviews
  • Receiving Oversight
  • Process and Procedure Development & Improvement
  • POS Systems Operations

Accomplishments

  • While working as a Manager at Harmans, I received the Top 10 award twice. Top 10 (Top ten % of 368 stores in the company with best Labor, Operations cost and Profit).
  • While working on demolition, I was awarded The Safety Award for keeping my crew accident free for 1 year.
  • Working as a DS at the Home Depot my department was a minimum of 19% over in sales year over year each year since 2019. (Including during the Covid Pandemic)

Certification

ForkLift Driver/Operator

Lift Driver/Operator

Ballymore Lift

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

DS Department Supervisor

The Home Depot Inc
12.2017 - 09.2023

General Manager

Harmans
08.2003 - 11.2017

Demolition Foreman

B.M Recovery & Demo Services
02.2001 - 07.2003

Landscaping Crew Member

New Horizon Landscapes
02.1998 - 11.2000

No Degree - General Studies

San Jose City College

GED -

Pioneer High School

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Oswaldo Becerril