Oswaldo Gervacio
Lancaster,CA
Overview
13
13
years of professional experience
Work History
Wholesale Parts Representative
Galpin Ford
12.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Alleviated financial discrepancies by managing claims processing, damaged goods, backorders, overages, and shortages.
- Managed daily parts operations such as fulfilling service requests, generating orders, and tracking inventory.
- Retail sale of automotive parts (mechanical & body) and completing large invoices.
- Collecting cash, checks, and card payments from pending accounts or balances.
- Received, examined, and resolved returned parts.
Wholesale Parts Representative
Hamer Toyota
10.2011 - 11.2021
- Alleviated financial discrepancies by managing claims processing, damaged goods, backorders, overages, and shortages.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed daily parts operations such as fulfilling service requests, generating orders, and tracking inventory.
- Retail sale of automotive parts (mechanical & body) and completing large invoices.
- Collecting cash, checks, and card payments from pending accounts or balances.
- Received, examined, and resolved returned parts.
Education
Associate of Science -
Antelope Valley College
Palmdale, CA06.2028
High School Diploma -
POLYTECHNIC HIGH SCHOOL
Sun Valley, CA06.2009
Skills
- Efficiently work in a fast-paced environment
- Adaptable and fast learner
- Attention to detail
- Customer Service
- Problem-solving skills
Volunteer Experience
Office of the Mayor, Crisis Response Team (CRT), Spring 2023
- Respond to traumatic incidents at the request of LAPD and LAFD.
- Immediate on-scene crisis intervention and liaison between victims, survivors, and emergency personnel.
- Provide short- and long-term resources to victims and their family members.
Languages
Spanish
English
Professional Summary
Highly motivated, dedicated, and customer-focused professional with 13 years of experience delivering exceptional customer service, fluent in English and Spanish. Proven ability to effectively handle customer inquiries, resolve issues promptly, and ensure high customer satisfaction. Seeking to leverage strong bilingual communication skills to contribute to the customer service team at Kaiser Permanente, contributing to exceptional patient care and support.
Timeline
Wholesale Parts Representative
Galpin Ford
12.2021 - Current
Wholesale Parts Representative
Hamer Toyota
10.2011 - 11.2021
Associate of Science -
Antelope Valley College
High School Diploma -
POLYTECHNIC HIGH SCHOOL
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