Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oswaldo Hernandez Armas

Doral,FL

Summary

Dynamic leader with a proven track record at Kanan Garage, enhancing operational excellence and fostering relationship building. Skilled in claims processing and leadership development. A Detail-oriented Examiner with more than 4 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and estimating software's like CCCone and Mitchell1.

Overview

6
6
years of professional experience

Work History

CEO

Kanan Garage
01.2021 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
  • Coordinated with repair facilities for vehicle inspections, expediting claim resolutions.
  • Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
  • Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
  • Built strong working relationships with external partners such as law enforcement agencies, medical providers, and repair facilities to expedite claim resolutions effectively.
  • Assisted clients throughout the entire claim process from initial report to final settlement or closure.

Automotive Paint Technician

Auto Tech Collision Center
01.2018 - 08.2020
  • Enhanced paint shop productivity by streamlining work processes and implementing efficient time management techniques.
  • Achieved consistent color matching on all vehicles by utilizing advanced color matching technologies and regularly calibrating equipment.
  • Reduced rework rates by maintaining strict attention to detail during the painting process and thoroughly inspecting finished products.
  • Maintained exceptional work quality standards through rigorous surface preparation, masking, and sanding procedures prior to painting.
  • Increased customer satisfaction by providing high-quality automotive paint services and addressing concerns promptly.
  • Completed jobs efficiently by prioritizing tasks, effectively managing time, and collaborating with team members when needed.
  • Provided mentorship and guidance to new hires or junior staff members, helping them quickly become proficient in their roles as automotive paint technicians.
  • Maintained a high level of organization in the work area by keeping tools and equipment clean, properly stored, and easily accessible.

Education

Certificate - Non Structural Technician

American Advanced Technicians Institute
Hialeah, FL
02.2021

Certificate - Structural Technician

American Advanced Technicians Institute
Hialeah, FL
02.2021

Certificate - Auto Paint And Refinish Technician

American Advanced Technicians Institute
Hialeah, FL
04.2019

High School Diploma -

UEP Colegio Belagua
Venezuela
07.2012

Skills

  • Effective Decision Making
  • Operational Excellence
  • Relationship and Team Building
  • Operations Management
  • Business Administration
  • Leadership and People Development
  • Claims Processing
  • Advanced oral and written communication skills
  • Auto Repair Estimation
  • Property Damage Evaluation
  • Computer Skills
  • Decision-Making
  • CCC Reports
  • Mitchell 1

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

CEO

Kanan Garage
01.2021 - Current

Automotive Paint Technician

Auto Tech Collision Center
01.2018 - 08.2020

Certificate - Non Structural Technician

American Advanced Technicians Institute

Certificate - Structural Technician

American Advanced Technicians Institute

Certificate - Auto Paint And Refinish Technician

American Advanced Technicians Institute

High School Diploma -

UEP Colegio Belagua

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Oswaldo Hernandez Armas