Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oswaldo Junior Antoine

Cap-Haïtien,Haiti

Summary

Highly skilled and equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cap CARE
Cap Haitian, HT
09.2021 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained new staff on company protocols and customer service best practices.
  • Managed order processing and ensured timely delivery of services to clients.
  • Implemented improvements in response handling, enhancing customer satisfaction rates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Guest Services Assistant

Satama Hotel
Cap-Haitien, Haiti
01.2023 - 08.2023
  • - Provided top-tier customer service at one of Cap-Haitien's premier hotels, ensuring guests had a comfortable and memorable stay.
  • - Assisted in managing reservations, responding to guest inquiries, and addressing concerns promptly and professionally.
  • - Collaborated with team members to organize special events and activities for hotel guests.
  • - Maintained high standards of cleanliness and organization in guest areas.

Beach Assistant

Local Tourism Initiative
Labadee, Haiti
01.2022 - 12.2022
  • - Assisted visitors with disabilities, ensuring their safe and enjoyable experience at the beach.
  • - Supported the setup and organization of recreational activities, including zip lining and snorkeling.
  • - Provided exceptional customer service by addressing guest inquiries and maintaining a welcoming atmosphere.

Education

Associate of Science -

Pontificia Universidad Católica Madre y Maestra
Santiago, DR
08.2023

Secondary - High School Diploma

Collège Martin Luther King
Cap-Haitien
01.2018

Skills

  • Exceptional teamwork and interpersonal communication skills
  • Strong ability to work under pressure and adapt to new environments
  • Leadership qualities with a focus on responsibility and precision
  • Proficient in Microsoft Office tools (Word, Excel, PowerPoint) and internet use
  • Committed to ensuring guest satisfaction and safety
  • Fluent in Creole, French, and Spanish

Languages

French
Native or Bilingual
English
Professional Working
Spanish
Full Professional
Haitian Creole
Native or Bilingual

Timeline

Guest Services Assistant

Satama Hotel
01.2023 - 08.2023

Beach Assistant

Local Tourism Initiative
01.2022 - 12.2022

Customer Service Representative

Cap CARE
09.2021 - Current

Secondary - High School Diploma

Collège Martin Luther King

Associate of Science -

Pontificia Universidad Católica Madre y Maestra

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