Oswaldo Martinez Mendoza
Imperial,CA
Summary
An experienced professional with a background in Interventional Radiology scheduling, procedure scheduling, clerical duties and Sales. Proficient in English and Spanish, skilled in various healthcare software platforms, and prioritizes ethical conduct and patient comfort. Strong interpersonal skills and medical knowledge, dedicated to delivering top-tier patient care and personalized treatment plans. Capable Medical Assistant focused on critical thinking involved in administrative tasks and patient care. Effective communicator, problem solver, and specializes in diagnosing health issues through medical imaging. Proficient in managing multiple objectives concurrently to optimize productivity. Comprehensive proficiency in EClinical Works, Cerner, Impax, Softrad, Passport Health Portal, and Microsoft Windows including Outlook Mail. Skilled in requesting new orders and authorizations from physicians through healthcare software platforms and fax systems. Prioritizes ethical conduct in medical settings. Extensive experience in patient care, managing individuals with severe pain, anxiety, and critical health issues, providing support in appointment scheduling and daily life management. Compassionate listener dedicated to ensuring patients' comfort throughout their diagnostic and treatment journey and motivating them to adhere to healthcare plans.
I also have experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Interventional Radiology Scheduler and Patient Service Associate
El Centro Regional Medical Center
06.2022 - Current
- Maintained records and managed patient appointments
- Manage approximately more than 50 incoming calls, emails and faxes per day
- Conducted patient interviews to gather medical history
- Prepared patient charts for admission
- Coordinated schedules using various healthcare portals
- Assisted physicians with patient care and follow-up
- Performed clerical duties including data entry and filing
- Provided behavioral and emotional support to patients
- Ensured cleanliness and orderliness of work areas
- Followed safety protocols to minimize radiation exposure
- Documented vital signs and medical information
- Collaborated with radiology professionals and professionals from other medical fields to communicate on patient care
- Kept track of patients' medical histories, vital statistics, and test results in medical records.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
Traveler Certified Nurse Assistant
Clipboard Health
01.2022 - 05.2022
- Keep track of the patient's condition and make note of any significant changes, which should be reported to the doctor and the family.
- Keep track of the patient's condition and report significant changes to the doctor and family
- Responsible for more than 10 inpatient beds
- Monitor and document vital signs
- Evaluate and address patient needs
- Perform medical procedures as directed by healthcare professionals
- Assist residents with daily activities
- Communicate effectively with nursing staff, patients, families, and medical providers
- Maintain a clean and sanitized environment following infection control procedures
- Document medications, conditions, responses, and observations accurately
- Replenish personal hygiene and medical supplies
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
Certified Nurse Assistant
Life Care Center of Yuma
10.2021 - 12.2021
- Provide physical assistance to patients with daily activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking, and exercising.
- Keep track of how the residents behave.
- Replenish the personal hygiene and medical supplies in patients' rooms.
- Ensure that all medications, conditions, responses, and observations are properly documented when providing patient care services.
- Keep track of the patient's condition and report significant changes to the doctor and family.
- Check and document vital signs such as temperature, blood pressure, pulse, oxygen, and respiration rate.
- Evaluate the needs of the patients and perform medical procedures as directed by hospice, nurses, and doctors.
- Assist residents with daily activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking, and exercising.
- Communicate effectively with nursing staff, residents, their families, and medical providers.
- Maintain the quality, safety, and organization of the nursing home facility.
- Ensure a clean and sanitized environment by following infection control procedures.
- Provide general nursing care, medication administration, and patient treatment in accordance with nursing standards.
- Document all medications, conditions, responses, and observations properly.
- Improved patient comfort by repositioning and transferring them on a regular basis.
Sales Associate Specialist
Coach New York
08.2016 - 04.2021
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Sale more than 1500 units in retail sales per month
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Boosted average transaction value through effective cross-selling of related products or services.
Education
Some college (No degree) - Nursing
Arizona Western College
Yuma, AZ12.2021
Some college (No degree) - Nursing
Imperial Valley College
Imperial, CA06.2016
Skills
- Bilingual in Spanish and English
- Experienced in cross-language interaction
- Proficient in interventional radiology scheduling
- Proficient in managing radiology schedules
- Proficient in patient appointment coordination
- Administrative writing
- Proficient in medical coding standards
- Cross-functional teamwork
- Coordinate patient flow management
- Strong professional integrity
- Active listening skills
- Patient and family advocacy
- Detail-oriented data entry
- Efficient and reliable team player
- Long-term health management
- Adaptable
- Healthcare data administration
- CPR and First Aid certified professional
- Medical office administration
- Software Eclinicals Works, Softrad, Patient Passport efficient, Impax, Cerner
- Patient confidentiality
- HIPAA compliance
- Patient scheduling
- Salesforce proficiency
- Sales team leadership
- Sales calls
- Sales team training
Certification
- Active Certified Nurse Assistant (CNA)
- License: 01219465
- States certify: California and Arizona
- Active Basic life support card
- First Aid/CPR
- Computer Training Certificate
Timeline
Interventional Radiology Scheduler and Patient Service Associate
El Centro Regional Medical Center
06.2022 - Current
Traveler Certified Nurse Assistant
Clipboard Health
01.2022 - 05.2022
Certified Nurse Assistant
Life Care Center of Yuma
10.2021 - 12.2021
Sales Associate Specialist
Coach New York
08.2016 - 04.2021
Some college (No degree) - Nursing
Imperial Valley College
Some college (No degree) - Nursing
Arizona Western College
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