OSWALDO MERCADO JR
Lynn,MA
Summary
Resourceful Warehouse Lead with a proven track record of high productivity and efficient task completion. Specialized in inventory management, logistics coordination, and team leadership. Strong communication, problem-solving, and time management skills enhance operational flow and ensure deadlines are met.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Warehouse Checker/Order Picker
Electric Supply Center
Woburn, Massachusetts
12.2025 - Current
- Executed order selection from shelves and pallets for customer fulfillment.
- Packaged fragile items with protective materials to eliminate damages during shipment.
- Worked additional hours and shifts to meet tight deadlines during peak seasons.
- Verified accuracy of picked items against pick lists and customer orders.
- Utilized RC scanners to match product numbers and descriptions during picking.
- Collaborated with team members to enhance picking workflows and operational efficiency.
- Inspected outgoing shipments to confirm order accuracy before dispatch.
- Compared outgoing shipments against purchase orders and packing lists for verification.
Import and Export Freight Handler
DB Schenker
Peabody, Massachusetts
12.2022 - 12.2025
- Loaded and unloaded freight using forklifts and pallet jacks to ensure efficiency.
- Inspected incoming and outgoing freight for damage and accuracy to maintain quality standards.
- Prepared bills of lading, invoices, and shipping documents as required for timely dispatch.
- Operated high-speed scanning equipment for efficient document processing and organization.
- Reviewed size and weight of packages to confirm compliance with service specifications.
- Used computer systems to input and retrieve information regarding freight status.
- Assisted in preparing shipping documentation to ensure regulatory compliance.
- Employed pallet jacks and electric lifts following OSHA standards for safe operations.
Lead Receiver
Encore Boston Harbor
Everett, Massachusetts
10.2018 - 12.2022
- Verified incoming shipments against purchase orders, packing slips, and invoices.
- Operated material handling equipment to transport pallets from receiving area to storage.
- Sorted and labeled inventory by size, type, style, color, or product code.
- Inspected goods for damages, reported discrepancies to supervisor, and resolved supplier issues.
- Updated computerized tracking systems with stock information such as quantity and value.
- Stocked shelves with new inventory and removed outdated items efficiently.
- Provided guidance to team members to ensure timely completion of tasks.
- Coordinated communication among management, suppliers, customers, and drivers.
Warehouse Lead
Mancon LLC
Stoughton, Massachusetts
02.2017 - 10.2018
- Trained new staff on equipment use and safety protocols to uphold operational standards.
- Supervised a team of 10 warehouse associates, enhancing workflow efficiency through guidance.
- Oversaw shipping and receiving, ensuring accuracy of incoming and outgoing shipments.
- Conducted regular inventory audits to maintain precise stock levels and prevent discrepancies.
- Resolved issues related to damaged merchandise and customer returns effectively.
- Coordinated supplier schedules for timely deliveries and inspections to streamline operations.
- Directed warehouse team in stocking merchandise, pulling orders, and setting up loads efficiently.
- Operated lift and hand trucks for material transfer between designated areas.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
Warehouse Manager
Gate Gourmet
Boston, Massachusetts
04.2013 - 01.2017
- Supervised staff to optimize productivity through task assignments and performance monitoring.
- Secured resources for materials, equipment, and personnel to meet operational requirements.
- Provided targeted training based on performance evaluations and improvement areas identified.
- Established strong relationships with customers, vendors, and transportation companies.
- Organized regular cycle counts to ensure accurate physical inventory data.
- Managed daily warehouse operations, facilitating efficient workflows and timely deliveries.
- Coordinated inbound and outbound shipments, proactively addressing delays and issues.
- Tracked orders while collaborating with warehouse personnel for effective storage and distribution.
Real Estate Agent Assistant
Sunrise Realty Group
07.2009 - 03.2013
- Accurately maintained client database using CRM software, enhancing lead tracking and follow-up efficiency.
- Ensured compliance by staying updated on current real estate laws and agency regulations.
- Cultivated strong client relationships through attentive service, generating repeat business and referrals.
- Managed social media accounts, boosting brand visibility among potential property buyers.
- Facilitated open houses, creating welcoming atmospheres and effectively showcasing properties.
- Coordinated appointments efficiently to showcase marketed properties to prospective clients.
- Handled errands and administrative functions, maintaining smooth office operations.
- Developed professional relationships with clients, agents, lenders, and escrow personnel.
Customer Service Cashier
Dollar Tree Stores
Saugus, Massachusetts
10.2008 - 04.2009
- Processed customer transactions efficiently at point-of-sale terminals.
- Managed cash register, ensuring accuracy in cash handling and reporting.
- Assisted customers with product location and inquiries to enhance service quality.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints professionally, demonstrating empathy and effective problem-solving skills.
- Stocked shelves and displays with new merchandise to maintain inventory presentation.
- Maintained cleanliness of checkout area by sweeping floors and emptying trash cans.
- Informed customers about in-store promotions and pricing specials to drive sales.
Education
High School Diploma -
Lynn Vocational Technical Institute
Lynn, MA06.2009
Skills
- Certified forklift operator
- Analytical problem solving
- Attention to detail
- Mentorship and training
- Supervisory experience
- Logistics management
- Inventory management
- Supply chain management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
FORKLIFT LICENSE
References
References available upon request.
Timeline
Warehouse Checker/Order Picker
Electric Supply Center
12.2025 - Current
Import and Export Freight Handler
DB Schenker
12.2022 - 12.2025
Lead Receiver
Encore Boston Harbor
10.2018 - 12.2022
Warehouse Lead
Mancon LLC
02.2017 - 10.2018
Warehouse Manager
Gate Gourmet
04.2013 - 01.2017
Real Estate Agent Assistant
Sunrise Realty Group
07.2009 - 03.2013
Customer Service Cashier
Dollar Tree Stores
10.2008 - 04.2009
High School Diploma -
Lynn Vocational Technical Institute