Oswaldo Munoz
Richmond
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
1st Choice Collision
01.2024 - Current
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
5 Speed Collision Centers
04.2023 - 12.2023
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Classic Collision Center
09.2022 - 04.2023
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Caliber Collision
01.2015 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained new employees on proper protocols and customer service standards.
Body Shop Technician
Westside Chevrolet Katy
01.2012 - 12.2014
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Reassembled and replaced parts to complete body repairs.
- Utilized computer-aided design software to design and fix body parts.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Inspected vehicles to identify and document repair needs.
- Replaced glass, headlights and other lighting and electrical components.
- Adjusted and replaced doors and windows for proper fit and alignment.
- Prepared surfaces for priming, painting and refinishing.
- Installed interior and exterior trim, including moldings and emblems.
- Used welding and cutting tools to repair metal body parts.
Auto Body Technician
Bill Fogle Collision Center#2
06.2009 - 12.2011
- Inspected new parts and areas of repair to verify correctness and quality.
- Replaced and repaired vehicle parts according to work order instructions.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Reassembled and replaced parts to complete body repairs.
- Utilized computer-aided design software to design and fix body parts.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Adjusted and replaced doors and windows for proper fit and alignment.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Used welding and cutting tools to repair metal body parts.
- Replaced glass, headlights and other lighting and electrical components.
Assistant Manager
McDonald's
01.2008 - 10.2011
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Morton Ranch High School
Katy, TXNo Degree -
Lone Star College System
Skills
- Efficient multi-tasker
- Operations management
- Performance improvement
- Coaching and mentoring
- Staff training/development
- Recruitment
- Budgeting
- Effective leader
- Leadership and team building
- Team player
- Customer relations
Accomplishments
2010 QSC (Quality Service Control ) McDonald's Houston award
Caliber Collision Platinum Training and Leadership in High Gear Training
Certification
I-Car Platinum Certified
I-Car Welding Certified
I-Car Platinum Certified
MACS AC Certification
Languages
Spanish
Native or Bilingual
Timeline
General Manager
1st Choice Collision
01.2024 - Current
General Manager
5 Speed Collision Centers
04.2023 - 12.2023
General Manager
Classic Collision Center
09.2022 - 04.2023
General Manager
Caliber Collision
01.2015 - 09.2022
Body Shop Technician
Westside Chevrolet Katy
01.2012 - 12.2014
Auto Body Technician
Bill Fogle Collision Center#2
06.2009 - 12.2011
Assistant Manager
McDonald's
01.2008 - 10.2011
No Degree -
Lone Star College System
I-Car Platinum Certified
I-Car Welding Certified
I-Car Platinum Certified
MACS AC Certification
High School Diploma -
Morton Ranch High School
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