Oswaldo Orta

My responsibilities include understanding all managerial and cashier duties, delivering excellent customer service, and effectively addressing any situation related to customers or store operations. This includes handling discounts, promotions, new product launches, incidents such as accidents or fuel spills, equipment malfunctions, theft reports, staff supervision, regulatory compliance, placing product orders, submitting work orders for equipment issues, and ensuring full adherence to company policies and procedures.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

Responsible for unloading and organizing merchandise from freight trailers, ensuring accurate placement in the warehouse by row, location, and product code. Also handled the efficient reloading of items into outbound trailers, maintaining order and inventory accuracy.

• Maintained effective team member communication.
• Answered customer questions and provided detailed product information.
• Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
• Performed inventory control, such as counting, and stocking merchandise.