Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Oswaldo Perez

Fontana,CA

Summary

Dynamic leader with a proven track record at Henley Enterprises, excelling in operations management and team development. Transformed teams to exceed targets through innovative process improvement and effective staff training. Skilled in fostering customer relationships and maintaining high employee retention. Achieved significant performance enhancements, demonstrating exceptional talent review and team leadership capabilities.

Overview

19
19
years of professional experience

Work History

Area Manager

Henley Enterprises
09.2009 - 12.2024
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.

Sales Associate

Honeybaked Ham Store
12.2005 - 09.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Vocational Certificate - Automotive Repair

Universal Technical Institute
Rancho Cucamonga, CA
06.2009

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Performance management
  • Staff training and development
  • Controlling costs
  • Process improvement
  • Customer relationship management
  • Talent review
  • Employee scheduling
  • Facility inspections
  • Recruitment and hiring
  • Team leadership
  • Policies and procedures

Accomplishments

2010 Service Center Manger of year

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Area Manager

Henley Enterprises
09.2009 - 12.2024

Sales Associate

Honeybaked Ham Store
12.2005 - 09.2009

Vocational Certificate - Automotive Repair

Universal Technical Institute

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Oswaldo Perez