Oswaldo Reyes Cano
Kennewick,WA
Summary
Customer service representative with over 5 years experience, I have worked for the most prestigious companies in USA and become expert subject matter being able to train new employees for the companies i have worked for. I speak fluent English and Spanish, base on my experience I have developed many skills such as problem solving, patience, active listening, desition making to encourage customer retention and loyalty. I have my work permit as well as my SSN and elegible to work for any employer in USA. Immediate availability. Authorized to work in USA for any company .
Overview
7
7
years of professional experience
Work History
Risk Investigator
Remitly
10.2022 - 11.2023
- I worked as a risk investigator for Remitly for over a year
- As a risk investigator, I investigated patterns of fraud in each transaction made by customers
- The purpose of the company was to send money from one country to another using the Remitly app
- I developed my detail-oriented skills and protected the company from fraud while ensuring customers could send money worldwide.
Customer Service Representative
Starbucks
08.2018 - 09.2022
- I worked for Starbucks as a customer service representative for 3 years
- I helped customers over the phone from all states of the USA with any issues they had at the Starbucks store
- I provided quality service and aimed to retain customers within the company
- I also became a learning specialist and trained new employees.
Customer Service
McDonald's
01.2017 - 12.2017
- I worked in customer service at McDonald's for a year
- It was my first job experience where I developed empathy, ownership, personal communication skills, multitasking abilities, and learned the importance of fast but quality service
- I also became a trainer and trained new employees.
Education
High school - English, Microsoft office
Sor Maria Romero
Kennewick, WA11.2012
Skills
- Time Management
- Cybersecurity Knowledge
- Conflict Resolution
- Anti-Money Laundering
- Continuous Improvement
- Decision Making
- Problem Solving
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Risk Investigator
Remitly
10.2022 - 11.2023
Customer Service Representative
Starbucks
08.2018 - 09.2022
Customer Service
McDonald's
01.2017 - 12.2017
High school - English, Microsoft office
Sor Maria Romero
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