Victoria Rodriguez
Jacksonville,FL
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
13333 103rd Street, Jacksonville, Fl, 32221
01.2025 - 02.2025
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Worked with customers to pack items according to specific desires and requirements.
- Created and enforced detailed organization processes to increase quality and service standards.
- Kept work areas neat, clean and free from debris.
- Managed timely and effective replacement of damaged or missing products.
- Stocked shelves to match planogram images and instructions.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Maintained store assets with effective loss prevention strategies.
- Updated merchandise pricing to match new values and special promotional rates.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Conducted interviews by following stringent guidelines and confidentiality laws.
Cafeteria Worker
SLA
07.2024 - 09.2024
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Received and stored incoming supplies according to procedures.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Reduced food waste through careful portion control and monitoring product expiration dates.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Maintained high standards of hygiene and safety, conducting regular checks and adhering to health regulations.
- Managed special dietary requests efficiently, ensuring all patrons were accommodated without significant wait times.
- Managed inventory effectively, reducing waste with accurate tracking of supplies and timely reordering.
SERVER
Cypress Village
Jacksonville, Florida
03.2023 - 05.2024
- Keeping up to date with residents' diet and allergies
- Always meet their needs and demands
- Quick problem solver
- Always meet sanitary rules
PERSONAL SHOPPER
Walmart
Jacksonville, FL
03.2020 - 03.2022
- Demonstrated strong organizational skills by managing multiple client orders simultaneously
- Received work assignments from order system to fill orders
- Maintained positive working relationships with customers, team members, and leadership
Education
HIGH SCHOOL DIPLOMA -
Atlantic Coast High
Jacksonville, Florida06.2022
Skills
- Guest Relations
- Management
- Train Employees
- Stocking and Replenishing
- Assist Customers
- Hospitality Service Expertise
- Active Listening
- Learning Strategies
- Workflow Coordination
- Time Management
- Cool Under Pressure
- Critical Thinking
- Guest Satisfaction
- Anticipating Guest Needs
- Dining Room Monitoring
Certification
Bloodborne Pathogen
Languages
American Sign Language
Professional Working
Timeline
Fulfillment Associate
Amazon
01.2025 - 02.2025
Cafeteria Worker
SLA
07.2024 - 09.2024
SERVER
Cypress Village
03.2023 - 05.2024
PERSONAL SHOPPER
Walmart
03.2020 - 03.2022
HIGH SCHOOL DIPLOMA -
Atlantic Coast High