Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oswaldo Sanchez

Los Angeles,CA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

General Merchendise

Target
10.2022 - 08.2025
  • Stocked merchandise on shelves and ensured proper organization to maintain a clean and presentable shopping environment.
  • Organized and stowed inventory in the backroom, optimizing space for efficient storage and retrieval.
  • Assisted customers in locating desired items, providing excellent service to enhance their shopping experience.
  • Fulfilled pickup orders accurately and efficiently.
  • Operated checkout systems to process transactions smoothly while maintaining positive interactions with customers.
  • Organized and folded clothing displays, ensuring neatness and adherence to store presentation standards.

Customer Service Representative

Medicare
09.2022 - 02.2025
  • Provided information regarding coverage and claim statuses while safeguarding sensitive customer Protected Health Information (PHI)
  • Determined customer eligibility to enroll under special enrollment periods based on established criteria
  • Assisted customers in selecting Medicare Advantage or prescription drug plans tailored to their specific healthcare needs
  • Facilitated understanding of Medicare policies, enabling informed decision-making for customers
  • Facilitated seamless enrollment experiences by guiding customers through plan selection and application procedures

Assistant Store Manager

Mail It
06.2019 - 09.2022
  • Safely packed fragile valuables to meet insurance standards, ensuring safe arrival of products while preserving customer trust
  • Helped customers select the best shipping method based on their needs as well as shipping guidelines
  • Oversaw daily store operations, including opening and closing procedures as a key holder
  • Executed notary services with precision following notary regulations
  • Balanced the company checkbook regularly to ensure financial integrity and accountability
  • Managed inventory by placing truck orders and monitored expenses using the company credit card
  • Increased business through advertisement and promotion efforts
  • Stowed customer mail carefully into private mailboxes ensuring confidentiality of sensitive correspondence

Service Professional

Olive Garden
08.2016 - 05.2019
  • Assisted team members in various capacities to ensure smooth restaurant operations and high-quality service
  • Conducted regular rounds on the floor to monitor guest satisfaction and promptly addressed any issues or concerns
  • Performed transaction overrides at the point of sale when necessary
  • Led training classes for new hires, ensuring consistent onboarding and adherence to company standards
  • Maintained temperature control logs and checklists to uphold food safety standards and regulatory compliance
  • Placed produce orders and assisted with truck deliveries ensuring first in first out method (FIFO) was followed
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.

Education

Diploma -

Salina South High
05.2018

Skills

  • Customer service
  • Data entry
  • Customer relations
  • Computer proficiency
  • Conflict resolution
  • Administrative support

Languages

English
Spanish
Portuguese

Timeline

General Merchendise

Target
10.2022 - 08.2025

Customer Service Representative

Medicare
09.2022 - 02.2025

Assistant Store Manager

Mail It
06.2019 - 09.2022

Service Professional

Olive Garden
08.2016 - 05.2019

Diploma -

Salina South High

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