Oswaldo Tosado
Allentown ,PA
Summary
Dynamic leader with extensive experience at Allentown Parking Authority, excelling in budget management and stakeholder engagement. Proven track record in enhancing operational efficiency and fostering team collaboration. Adept at conflict resolution and regulatory compliance, driving innovative solutions that elevate service quality and community relations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy Director
Allentown Parking Authority
Allentown, PA
07.2024 - Current
- Developed innovative approaches for improving processes and services.
- Directed staff in the accomplishment of organizational objectives.
- Managed budgets, ensuring fiscal responsibility.
- Collaborated with other departments to identify areas for improvement and implement change.
- Established relationships with external partners to expand services offered.
- Prepared reports detailing activities of the department for senior management review.
- Ensured compliance with applicable laws and regulations regarding operations.
- Engaged stakeholders by providing regular updates on progress toward goals.
- Represented the department at meetings, conferences, workshops.
Enforcement Manager
Allentown Parking Authority
Allentown, PA
09.2018 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Created innovative approaches to leading employees.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Corrections Officer
Northampton County Prison
Easton , PA
09.2017 - 08.2018
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Maintenance Supervisor
Allentown Parking Authority
Allentown, PA
09.2016 - 09.2017
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised employees and scheduled shifts.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Maintained the upkeep of all the parking facilities.
Enforcement Officer
Allentown Parking Authority
Allentown, PA
08.2012 - 09.2016
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Worked collaboratively on application of parking laws, regulations and corporate policies and controls to mitigate risk.
- Assisted with development of compliance program and played leadership role in transition of compliance oversight model.
- Prepared detailed reports documenting compliance with parking regulations.
Education
Associate of Arts - Criminal Justice
Northampton Community College
Bethlehem, PA06.2013
High School Diploma -
Louis E Dieruff High School
Allentown, PA06.2010
Skills
- Leadership
- Emergency Response
- Traffic Control
- Conflict De-Escalation
- Community Relations
- Teamwork and Collaboration
- Problem Resolution
- Public Speaking
- Decision-Making
- Budget management
- Regulatory compliance
- Customer service
- Conflict resolution
- Team building
- Stakeholder engagement
Certification
PTMP (Parking Transportation and Mobility Professional)
Languages
Spanish
Professional
References
References available upon request.
Timeline
Deputy Director
Allentown Parking Authority
07.2024 - Current
Enforcement Manager
Allentown Parking Authority
09.2018 - 07.2024
Corrections Officer
Northampton County Prison
09.2017 - 08.2018
Maintenance Supervisor
Allentown Parking Authority
09.2016 - 09.2017
Enforcement Officer
Allentown Parking Authority
08.2012 - 09.2016
Associate of Arts - Criminal Justice
Northampton Community College
High School Diploma -
Louis E Dieruff High School
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