OSWALDO VILLA RODRIGUEZ
Portland,OR
Summary
Diligent Reservations supervisor with over 6 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
6
6
years of professional experience
Work History
Accounting Associate
Atrium Hospitality
Portage, OR
07.2023 - Current
- Coded invoices to maintain organized and accurate records.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Performed manual deposits and expedited cash receipt entry processes.
- Expedited entry of cash receipts and performed manual deposits.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Reduced financial discrepancies by verifying accounting statements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Participated in system implementations and upgrades related to accounting functions and reporting requirements.
- Reconciled balance sheet accounts such as cash, accounts receivable, inventory, prepaid expenses, and accrued liabilities.
- Monitored daily cash flow activities while ensuring adequate funds were available in operating accounts at all times.
- Maintained general ledger accounts by verifying, allocating, posting transactions; resolving discrepancies.
- Prepared monthly closing entries to generate accurate financial reports for management review.
- Reviewed and verified the accuracy of journal entries and accounting classifications assigned to various records.
- Advised senior management on best practices related to accounting operations and internal control environments.
- Collaborated with team members on complex accounting projects/tasks.
- Supported month-end closing processes by preparing journal entries.
- Ensured proper documentation of all accounting processes and procedures.
- Prepared and processed invoices, bills, and payments timely.
- Streamlined bookkeeping processes to improve efficiency and accuracy.
- Received and recorded cash, checks and transfers.
Sales Coordinator
Atrium Hospitality
Portland, OR
02.2023 - 07.2023
- Supported sales team by delivering current territory sales data and costing information.
- Coordinated and finalized sales proposals to complete purchases.
- Input customer data into system, updating information regularly with changes to buying habits.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Used contact management database to effectively qualify prospects for assigned sales representative within assigned territory.
- Improved profitability and pipeline with multiple marketing channels and sales strategies.
- Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
- Interfaced with sales center accounts to resolve problems while negotiating sales quotas and objectives.
- Conducted audits, checking store for proper signage and determining shelves requiring additional inventory.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Processed orders received from customers within specified timelines.
- Performed follow-up calls with customers after each sale was completed.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Generated leads through cold calling, networking, referrals and other methods.
Reservations Supervisor
Ace Hotel
Portland, OR
07.2022 - 12.2022
- Suggested amenities suited to clients' needs
- Assisted Sales by listening in on customer calls and suggesting techniques to close sales
- Reviewed guest information and payment options, checking for accuracy and completeness
- Collaborated with company departments to guarantee cohesive branding and strategic product placement
- Supported sales team members to drive growth and development
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Researched and resolved customer issues
- Identified appropriate solutions to minimize issues and quickly solve problems
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Managed daily operations, client relations and IT
- Coached staff on strategies to enhance performance and improve customer relations
- Coordinated with front desk staff to maintain maximum occupancy
- Relayed information on availability, pricing and discounts to customers.
Front Desk Agent
Ace Hotel
Portland, OR
07.2021 - 07.2022
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Maintains security by following procedures
- Infor property management System
- Proficient in Microsoft products Confidence in decision making
- Driving and tracking hotel reservations
- Feilding any inquiries regarding group sales
- Assisting in property SOP's
- Front-facing handing and managing guest issues
- Fully trained on night auditor procedures.
Assistant General Manager
Nola Hotel Group
New Orleans, LA
03.2020 - 05.2021
- Responsible for inputting our daily financials into our accounting software
- Working closely with our accounting department in regards to invoices and coding
- Investigating all chargebacks
- Responding to guest reviews online, trip advisor, expedia, booking and google
- Overseeing the day to day operations at the property during the pandemic
- Having newly been brought on worked to ensure the front desk was staffed and the shifts we're covered by any means
- Implementing fundamental steps to ensure employees we're comfortable in and during phase 1 of the reopen of New Orleans
- Completely overseeing payroll for the front desk with the other assistant general manager at the hotel
- Comprehensive understanding of Visual Matrix PMS
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Operations Supervisor
Hotel Peter and Paul
New Orleans, LA
04.2019 - 01.2020
- Responsible for guest facing issues/service recovery
- Works in conjunction with both the Front Desk Manager and the Director of Housekeeping to actively oversee the individual departments
- Oversee both room attendants and front desk agents
- Create and establish a culture of continuous improvement
- Participating in creating and establishing SOP's with a new property within its first year
- Responsible for inspecting rooms prior to guest check-ins.
Front Desk Supervisor
Hotel peter and paul
New Orleans, LA
11.2018 - 04.2019
- Directly reports to the Front Desk Manager
- Implemented the use of Canary Technologies over paper credit card authorizations
- Responsible for onboard training of front desk agents with the use of roomkey PMS
- Replying to all guest inquiries, rooms and property related
- Actively responsible for answering positive and negative guest reviews in Expedia and Booking extranets.
Education
Associate in Ceramics -
Portland Community College
08.2012
Skills
- MS Office (4 years)
- Management
- Microsoft Word (5 years)
- Operations
- Training
- Excel
- Microsoft Office
- Interviewing
- Accounts Payable
- Office Management
- Payroll
- Accounting
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Brand Management
- Spreadsheets with Microsoft Excel — Completed
Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Languages
- Leadership
- Spanish
- Front desk
- Spanish - Fluent
Timeline
Accounting Associate
Atrium Hospitality
07.2023 - Current
Sales Coordinator
Atrium Hospitality
02.2023 - 07.2023
Reservations Supervisor
Ace Hotel
07.2022 - 12.2022
Front Desk Agent
Ace Hotel
07.2021 - 07.2022
Assistant General Manager
Nola Hotel Group
03.2020 - 05.2021
Operations Supervisor
Hotel Peter and Paul
04.2019 - 01.2020
Front Desk Supervisor
Hotel peter and paul
11.2018 - 04.2019
Associate in Ceramics -
Portland Community College
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