Otar Chogovadze
Wallington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Gig Economy
Uber Drive , Lyft , Amazon Flex , Doordash
Wallington, NJ
12.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Car Hauler
Greit Freight LLC
Ridgefield, CT
05.2022 - 11.2022
- Adhered to and followed road safety rules and regulations.
- Performed pre-shift safety inspections on equipment before operating.
- Determined need for and added fuel, coolants, lubricants and ignition aids.
- Operated variable hand and foot controls to govern speed, gearing and dumping.
- Driving 3 truck hauler in all states .
Call Center Technical Support
LTD Magticom
Gerogia Tbilisi
02.2019 - 04.2022
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Utilized remote access tools when necessary to diagnose problems quickly, minimizing downtime for clients'' systems.
- Proactively identified trends in customer issues, enabling faster resolution times and improved overall performance.
- Managed challenging cases with professionalism and patience, ensuring timely resolutions while maintaining customer satisfaction levels.
- Effectively communicated complex technical information to non-technical users both verbally and in writing.
- Assisted with the training of new hires, sharing best practices and valuable insights into company products and services.
- Balanced multiple priorities simultaneously while providing effective technical assistance over the phone or via chat support channels.
- Contributed to an increase in positive customer reviews by consistently delivering exceptional service and support.
- Streamlined internal processes by creating custom templates for documentation purposes, increasing efficiency across the team.
- Achieved high levels of customer retention by building strong relationships through excellent communication skills and empathy.
Technician Installer- Team Leader
LTD Magticom
Georgia Tbilisi
12.2016 - 02.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
Technician Installer- Team Leader
LTD Caucasus Online
Georgia Tbilisi
05.2015 - 12.2016
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed job reports and logs immediately following service calls.
Technician Installer
LTD Caucasus Online
Georgia Tbilisi
01.2013 - 05.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
Education
Bachelor of Science - Computer Science
Ilia State University
Kakutsa Cholokashvili Ave 3/5 Tbilisi 0162 Georgia07.2016
IT Telecommunications - Computer Science
Academy of ITVET
3 Guram Panjikidze St., Tbilisi .016003.2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
Languages
Georgian
Native or Bilingual
English
Professional Working
Russian
Full Professional
Timeline
Gig Economy
Uber Drive , Lyft , Amazon Flex , Doordash
12.2022 - Current
Car Hauler
Greit Freight LLC
05.2022 - 11.2022
Call Center Technical Support
LTD Magticom
02.2019 - 04.2022
Technician Installer- Team Leader
LTD Magticom
12.2016 - 02.2019
Technician Installer- Team Leader
LTD Caucasus Online
05.2015 - 12.2016
Technician Installer
LTD Caucasus Online
01.2013 - 05.2015
Bachelor of Science - Computer Science
Ilia State University
IT Telecommunications - Computer Science
Academy of ITVET