Otarius Taylor

Seasoned professional with a robust background in human resources, staff coordinator, customer success, and mental health support. Adept at developing training materials and tools to assist managers in utilizing data reports, and skilled in managing in-depth reviews of resources. Demonstrates expertise in providing compassionate care, leading teams, and enhancing client satisfaction. Proficient in Microsoft Office, including Excel, and knowledgeable in HR and payroll processes. Detail-oriented staffing professional with strong understanding of recruiting and staffing solutions. Proven track record of successfully managing recruitment initiatives and filling positions. Experienced in managing multiple projects simultaneously and committed to improving organizational performance in a hospital setting. Known for fostering a positive work environment and maintaining high standards of professionalism.

• Psychiatric Technician 3, Central State Hospital, Dinwiddie, VA, 2023, Current, Provide comprehensive psychiatric care and support, employing advanced therapeutic techniques to enhance patient outcomes. Maintain a safe and therapeutic environment, ensuring the highest standards of patient well-being. Collaborate with interdisciplinary teams to develop and implement individualized care plans tailored to each patient's needs. Monitor and meticulously document patient progress using electronic health records (EHR) systems to ensure accurate and timely information. Facilitate and lead therapeutic group sessions, promoting active patient engagement and fostering recovery.
• Customer Success Specialist Team Lead, Wells Fargo, Glen Allen, VA, 2018, Current, Lead a team of customer success specialists, improving client satisfaction by 20% through enhanced support and service strategies. Implement performance-boosting strategies, resulting in a 15% increase in team efficiency. Resolve complex customer issues using Salesforce, achieving a 95% resolution rate within 24 hours. Develop training materials and provide ongoing coaching, boosting team competency by 30%. Analyze customer feedback and data using Microsoft Excel and Wells Fargo's proprietary tools to identify trends and areas for improvement, driving a 25% enhancement in service delivery.
• Human Resource Assistant, Dunlop Farms Group Home, Colonial Heights, VA, 2016, 2019, Developed training materials and tools to assist managers in effectively utilizing data reports and managing nursing resources. Conducted in-depth reviews of nursing resources to optimize workforce efficiency and allocation. Managed HR and payroll processes, ensuring accuracy and compliance with organizational policies. Utilized Microsoft Office, including Excel, to manage multiple projects simultaneously through effective priority setting. Assisted in the implementation of HR policies and procedures and maintained accurate employee records.

• Preceptor Certification: Experienced in training and mentoring staff.
• CPR Certification: Proficient in emergency response and life-saving techniques.
• Microsoft Certification: Advanced skills in Microsoft Office applications, including Excel.

• Certified Preceptor: Skilled in developing and delivering training programs, mentoring staff, and enhancing professional growth.
• CPR Certified: Trained in emergency response and life-saving techniques, ensuring preparedness for critical situations.
• Microsoft Certified: Advanced proficiency in Microsoft Office Suite, including Excel, facilitating efficient data management, reporting, and analysis.
• Versatile Experience: Demonstrated success in roles across human resources, staffing coordinator, customer success, and psychiatric care, showcasing a robust skill set in leadership, client support, and operational management.
• Performance Improvement: Proven track record of enhancing team efficiency and client satisfaction, contributing to organizational success and operational excellence.
• Four years of experience in the planning and implementation of staffing.