Summary
Overview
Work History
Education
Skills
Timeline
Generic

Otavia Morris Morris

Dallas

Summary

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at taking on new challenges and working effectively unsupervised. Quickly mastering new skills is a key strength, allowing for seamless integration into various work environments.

Overview

12
12
years of professional experience

Work History

Head Hostess

Mr Cajun's Restaurant
05.2025 - Current
  • Provided mentorship to staff for consistent service delivery and policy alignment.
  • Ensured a professional atmosphere by welcoming guests upon arrival.
  • Enhanced seating procedures to boost efficiency.
  • Coordinated major gatherings maintaining flawless service delivery.
  • Managed reservations via phone and walk-ins, ensuring efficient scheduling.
  • Prepared seating arrangements and communicated with team about incoming large groups.
  • Delivered outstanding hospitality to ensure customer satisfaction.
  • Developed proficiency in high-end /Fine dining restaurant service.

Sales Associate

Bath and Body Works, Limited Brands
12.2024 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Childcare Provider

B&T learning center
05.2019 - 12.2024
  • Created safe, nurturing, and stimulating environment for children's learning and growth.
  • Led interactive book reading sessions for individual children and small groups.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Maintained a clean and organized play area.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Planned field trips to local parks, libraries and other educational places.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Worked collaboratively with co-workers to ensure safety of all the children in care.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Implemented discipline strategies when needed while ensuring the safety of all students.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Observed children's behavior and development, communicate information with parents.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Secured indoor and outdoor premises to protect children.
  • Assisted children in development of social, communication and problem-solving skills.
  • Organized and planned age-appropriate reading, crafts, and music lessons.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Guided children through engaging and productive activities to foster fun learning environment.

Customer Engagement Representative

Texadelphia
12.2018 - 05.2019
  • Maintained accurate records of customer interactions, transactions and comments.
  • Promoted company products and services through various channels including email campaigns, webinars.
  • Participated in team meetings to discuss ways to improve the level of service provided.
  • Resolved customer inquiries promptly and efficiently.
  • Assisted customers in selecting appropriate products for their needs.
  • Handled customer complaints in a professional manner, escalating issues when necessary.
  • Developed strong relationships with customers through friendly interactions.
  • Identified opportunities to upsell products or services based on customer needs.
  • Ensured that all sales transactions were completed accurately and within established timeframes.
  • Greeted customers and provided them with product information.
  • Identified opportunities for process improvements based on customer feedback.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Cashier

Fuddruckers Restaurants LLC
07.2017 - 09.2018
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.

Customer Engagement Representative

Jamba Juice
09.2013 - 05.2016
  • Maintained accurate records of customer interactions, transactions and comments.
  • Promoted company products and services through various channels including email campaigns, webinars.
  • Participated in team meetings to discuss ways to improve the level of service provided.
  • Assisted customers in selecting appropriate products for their needs.
  • Handled customer complaints in a professional manner, escalating issues when necessary.
  • Developed strong relationships with customers through friendly interactions.
  • Identified opportunities to upsell products or services based on customer needs.
  • Ensured that all sales transactions were completed accurately and within established timeframes.
  • Greeted customers and provided them with product information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

High School Diploma -

H.Grady Spruce
Dallas, TX
06-2009

Skills

  • Patience and Empathy
  • Observation and Assessment
  • Proven leadership abilities
  • Knowledgeable with customer engagement
  • Excellent problem solving skills
  • Time management
  • Customer service
  • Activity Planning
  • Meal Preparation
  • Housekeeping
  • Reliability and punctuality
  • Decision Making Aptitude
  • Professionalism and Courtesy
  • Work Ethic and Integrity
  • Sales Techniques Mastery
  • Cash Register Operation
  • Exceptional customer service

Timeline

Head Hostess

Mr Cajun's Restaurant
05.2025 - Current

Sales Associate

Bath and Body Works, Limited Brands
12.2024 - 05.2025

Childcare Provider

B&T learning center
05.2019 - 12.2024

Customer Engagement Representative

Texadelphia
12.2018 - 05.2019

Cashier

Fuddruckers Restaurants LLC
07.2017 - 09.2018

Customer Engagement Representative

Jamba Juice
09.2013 - 05.2016

High School Diploma -

H.Grady Spruce

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