José A. Otero Pérez
Computer Programmer/ US Army Reserve Senior Sergeant
Lebanon ,PA
Summary
Determined, motivated, and ethical programmer with exceptional background spent in the logistics industry. Quickly masters new software and technologies with decisive attitude, excelling in deadline-driven environments. Efficient on problem-solving, managing projects and optimizing established structures. Dependable leader with vast experience on managing personnel, operations, training, planning, budget, and emergency response; demonstrated by receiving 25 military awards and decorations over 20 years of honorable service in the US Army Reserves.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
Work History
Defense Support of Civil Authorities Planner
US Army Reserve, 1st MSC
Guaynabo, PR
03.2020 - Current
- Built and strengthened relationships with area governments, departments, and agencies to manage effective planning and implementation of emergency response strategies.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Maintained current understanding of local, state, and federal guidelines for emergency response.
- Reviewed and assisted on development of operational plans for the Army Reserve in Puerto Rico to respond to emergency events in support of civilian authorities.
- Educated staff on organizational mission and goals, as subject matter expert, and provided extensive technical support to different departments.
- Developed and updated tracking spreadsheets for process monitoring.
- Provided reports for forecast analysis and ad-hoc reporting, documents and, briefings in support of decision-making.
- Projected, managed, and accurately kept up-to-date close to $3M in funding accounts for internal departments, key programs, and special projects.
- Maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Computer Programmer
Allied Logistics
Caguas, PR
03.2013 - Current
- Supported the renewal of contract with key client by demonstrating the company's ability to make agile software customization to accommodate unique needs, which resulted in continued operations and expansion to operations outside of P.R.
- Boosted client's confidence by enhancing shipping and tracking fidelity with the addition of scanning capabilities into the ERP software.
- Improved and added webpage functionality by improving querying from Web Server to SQL database, enabling clients to search for inventory and orders outside of ERP software.
- Enabled import/export of data from and to ERP software with a diversity of clients through FTP, customizing file mapping according to each clients needs.
- Impacted receiving, dispatching, and accounting departments by minimizing human error and improving turn around time by identifying and automating manual procedures, and improving codebase, reducing tasks time from hours to minutes.
- Managed, prioritized and assigned service desk tickets.
- Used critical thinking to break down client's and department's requirements, evaluate solutions and develop highly maintainable, and solid code for software system.
- Created flowcharts and diagrams to evaluated critical process paths and total human and system's process times to identify and optimize user's input and software queries to database.
- Designed custom dashboards and intuitive graphical user interfaces to improve user experience and reporting interfaces.
- Led projects by defining attainable milestones and reasonable sprints, according to the team's abilities, in order to comply with technical requirements and scope, while maintaining open communications with stakeholders.
- Coached new employees, delegated, and collaborated with programming team according to skill levels to boost departmental efficiency.
- Produced user documentation and provided training to operators on system updates and added features.
- Proved proficient working within tight deadlines and a fast-paced atmosphere, willingly working flexible hours across night, weekend, and holiday shifts.
Detachment Operations Manager
US Army Reserve, 311th QM CO
Kuwait City, Kuwait
04.2019 - 10.2019
- Responsible for validating and scheduling of individual training of the detachment personnel.
- Effectively created metrics to track and present statistical data to higher headquarters of individual training impact to the detachment against deployment requirements.
- Responsible for identifying, procuring, and scheduling the detachment's collective training sites, training aids, and logistical support in training support systems.
- Developed, and evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Maintained overall safe work environment with proper training and enforcement of safety procedures.
- Established work schedules, assigned tasks, supervised, and maintained cohesion across the departments of the organization.
- Developed informational briefings and consolidated information across all departments and sections for situational awareness in order to support the critical decision making process of the organization's leadership.
- Evaluated personnel qualifications and coordinated onboarding activities.
- Evaluated staff performance and provided coaching to address inefficiencies.
Mortuary Affairs Team Supervisor
US Army Reserve, 246th QM CO
Kandahar, Afghanistan | Mayagüez, PR
04.2002 - 04.2019
- Recovered over 200 remains of soldiers killed in action and their personal effects for disposition to their home of record, without any discrepancies.
- Assisted in the tentative identification of soldiers killed in action using valid identification media.
- Coordinated with hospitals to recover remains of coalition forces and local nationals.
- Prepared, preserve, and coordinated transportation of remains between sites.
- Ensured physical and mental wellbeing of team members during inherently high stressed inducing operations.
- Developed training plans and conducted realistic trainings according to Army requirements, impacting more than 200 Soldiers in the company.
- Fostered an environment of trust and respect by mentoring and managing assigned Soldiers, enabling them to meet the necessary requirements to improve and promote.
- Constantly accepted duties that required authority above his grade, completing all assigned missions and successfully leading Soldiers on 7 different deployments.
- Supported company by executing human resources functions such as onboarding personnel, processing and troubleshooting pay, and processing personnel records.
- Unmatched dedication, loyalty and leadership which resulted in receiving 25 military awards and decorations.
- Maintained accurate accountability of mission critical equipment, valued in over $25M, by receiving, inspecting and performing cyclic inventories.
- Supported Puerto Rico's recovery operations after hurricane Maria by providing cold storage to affected hospitals and to the Puerto Rico Bureau of Forensic Science.
Education
Master of Science - Computer Engineering
Syracuse University (Online)
Syracuse, NY 01.2021 - Current
Bachelor of Science - Computer Science | GPA 3.86
Interamerican University of Puerto Rico
Ponce 08.2006 - 12.2012
Skills
C
undefinedTimeline
Master of Science - Computer Engineering
Syracuse University (Online)
01.2021 - Current
Defense Support of Civil Authorities Planner
US Army Reserve, 1st MSC
03.2020 - Current
Detachment Operations Manager
US Army Reserve, 311th QM CO
04.2019 - 10.2019
Computer Programmer
Allied Logistics
03.2013 - Current
Bachelor of Science - Computer Science | GPA 3.86
Interamerican University of Puerto Rico
08.2006 - 12.2012
Mortuary Affairs Team Supervisor
US Army Reserve, 246th QM CO
04.2002 - 04.2019