Baasantsend Ochirjav
Arlington,VA
Summary
Versatile and results-driven professional with a proven track record at Philomena LLC, adept in multilingual communication and technical software proficiency. Excelled in enhancing customer engagement and streamlining project management processes, significantly improving operational efficiency and client satisfaction. Demonstrates exceptional cross-cultural communication, ensuring successful international collaborations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bookkeeper/Administrative Assistant
Philomena LLC
VA
08.2022 - 04.2023
- Managed and organized filing systems for all accounts, ensuring accurate record-keeping and compliance with organizational standards
- Provided customer service support, addressing inquiries and resolving issues to enhance client satisfaction
- Oversaw automated processing of financial data, streamlining workflows and reducing administrative overhead
- Coordinated accounting, purchasing, and inventory control processes, ensuring timely and accurate order fulfillment
- Processed customer payments, ensuring that transactions were recorded accurately and efficiently
Customer Service Manager
Philomina LLC
VA
05.2020 - 04.2022
- Led customer service teams, exceeding goals through effective training, issue resolution, and process improvements
- Enhanced customer satisfaction by resolving complaints and implementing changes based on feedback
- Managed workflow to meet or exceed service quality goals, ensuring customer retention and driving sales
Customer Service Manager
Zannchi LLC
DC
08.2018 - 01.2020
- Supervised customer service staff, introduced higher standards, and improved operational efficiency
- Retained clients by resolving issues and offering tailored solutions, driving sales growth
International Affairs Specialist
NANOPLANET LLC
01.2015 - 05.2018
- Managed imports/exports of firefighting, rescue, and heavy machinery equipment for government entities
- Led translation efforts for technical documents, including bidding materials for government projects
- Streamlined procurement processes, improving reporting and ensuring timely delivery of high-quality goods
International Affairs Specialist
Organic Planet LLC
09.2017 - 01.2018
- Supported expansion efforts in the Japanese market, particularly for environmentally friendly goods
- Managed online sales operations on Amazon Japan and handled procurement and marketing
Intern, Assistant Translator
Mon Sudar Publishing Agency
02.2014 - 05.2014
- Assisted in translating books and corrected grammatical and interpretation errors
- Contributed to the development of an Internet-based dictionary project for Mongolian-English-Italian translations
Project Assistant Intern
Mon-Sudar Publishing Agency
02.2014 - 05.2014
- Supported translation projects, managed documents, and assisted with technical issues to improve office productivity
Education
Master of Business Administration - Entrepreneurial Studies
California University of Management and Sciences
08.2023
Master of Computer Science and Engineering -
University of Fairfax-Salem
Salem, VA03.2022
Bachelor of Arts - Applied Linguistics
National University of Mongolia
12.2014
Skills
- Multilingual Communication Skills
- Technical Translation
- Project Management
- Customer Engagement
- Technical Software Proficiency
- Cross-Cultural Communication
Certification
- Michigan Test of English Language Proficiency (MTELP) Level 3
- LADO English Program Level 10 & ULE
- Google Ads, Digital Marketing, Project Management (2021)
Languages
English, Mongolian (spoken and written), Russian, Korean, Japanese (reading and writing)
Publications
- Corduroy by Don Freeman: Translated from English to Mongolian (2012)
- Perfume: The Story of a Murderer by Patrick Süskind: Translated from English to Mongolian (2012)
- DOMOG ULGER Book, Volume 4: Published by Mon-Sudar Publishing Agency
- Augmented Reality Development in Business Marketing: Research Project (2021)
Timeline
Bookkeeper/Administrative Assistant
Philomena LLC
08.2022 - 04.2023
Customer Service Manager
Philomina LLC
05.2020 - 04.2022
Customer Service Manager
Zannchi LLC
08.2018 - 01.2020
International Affairs Specialist
Organic Planet LLC
09.2017 - 01.2018
International Affairs Specialist
NANOPLANET LLC
01.2015 - 05.2018
Intern, Assistant Translator
Mon Sudar Publishing Agency
02.2014 - 05.2014
Project Assistant Intern
Mon-Sudar Publishing Agency
02.2014 - 05.2014
Master of Business Administration - Entrepreneurial Studies
California University of Management and Sciences
Master of Computer Science and Engineering -
University of Fairfax-Salem
Bachelor of Arts - Applied Linguistics
National University of Mongolia
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