Summary
Overview
Work History
Education
Skills
Timeline
Generic

Otha Kathleen Kita

Livonia

Summary

Detail-oriented Claims Adjuster specializing in auto insurance claims. Skilled in investigating claims, evaluating damages, and facilitating timely and fair settlements."

Overview

18
18
years of professional experience

Work History

Claims Generalist Associate

PROGRESSIVE INSURANCE
05.2023 - Current
  • Manages time and resources to make sound claims adjusting decisions.
  • Investigates and determines insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment.
  • Determines the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensures that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair.
  • Interviews, collects and documents information from customers, agents and witnesses. Reviews police reports, medical information, and other data when appropriate.
  • Interprets personal auto policies and analyzes information gathered to determine course of action.
  • Investigates facts of loss and ensures that coverage and liability decisions are consistent with the report of the accident.
  • Recognizes applicable exposures and endorsements and refers if appropriate.
  • Identifies potential fraud and refers for investigation.
  • Proactively communicates, updates and responds timely to customer concerns.
  • Collaborates on property damage with other claims adjuster(s) as to liability, coverage and damage resolution as needed.
  • Makes decisions about subrogation referrals.
  • Negotiates with customers and claimant carriers to ensure coverage and liability are assigned properly.
  • Manages claims inventory workload, including claims paperwork, diaries, and communications (hard copy, electronic mail and phone communications); issues payments as appropriate.
  • Monitors and makes decisions related to rental, including availability and length of rental period.
  • Identifies, negotiates and resolves claims including total losses.

Self Employed Loan Signing Agent

MOBILE NOTARY, WAYNE, OAKLAND AND MACOMB COUNTY, MI
02.2021 - 05.2023
  • A mobile notary public travels to meetings where a client, such as a real estate agent, needs a notary public on location to notarize the signing of documents, such as loan applications or real estate transactions.

Personal Banker II

FIFTH THIRD BANK, LIVONIA, MI
04.2018 - 07.2021
  • Hired in as Personal Banker I Promoted April 2019.
  • Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
  • Provide guidance to CSRs with respect to the sales and referral process.
  • Promote customer satisfaction with a friendly, helpful and courteous demeanor and professionalism.
  • Participate in the consumer loan and bankcard process.
  • Initiate and assist through completion of the loan process of Secure and unsecure loans and lines of credit for personal, business and work colleagues.
  • Accept loan signing assignments request via phone and email.
  • Notarize loan and other Legal documents.
  • Comprehensive knowledge of state and federal regulatory, investor and internal guideline and policy regarding Mortgage loan closing process.
  • Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
  • Focus on using the consultative sales process to proactively identify and meet the financial needs of existing customers or prospects.
  • Maintain focus on acquiring new households and/or deepening existing customer relationships and engaging in outside sales activities such as participating with MAB events and 5/3 eBus and other 5/3 sponsored events.
  • Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.

EXA/ASM

WALGREENS, LANSING/NOVI/WEST BLOOMFIELD MI
05.2007 - 04.2018
  • Management Intern May 2007. Promoted to MGT/Shift Lead August 2007. Promoted to Assistant Manager August 2011
  • Supervised operations of the store and team members, opening/closing/changing shifts, and task delegation to team members.
  • Supervised the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
  • Performed and supervised merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
  • Analyze inventory trends and supervised inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Supervised receiving, stocking, pricing, returning, and transferring of merchandise.
  • Classification: Internal Use
  • Ensure that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Supervised operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Maintained knowledge of all computer and technology systems and software and ensured response to all systems problems by contacting information technology support and seeking solutions.
  • Greet customers and clinic patients and assist with products and services.
  • Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
  • Resolve customer complaints and help respond to customers’ special needs.
  • Receive exposure to analysis of financial & performance data for the store, pharmacy and clinic.
  • Managed recruiting, hiring and performance management. Managed Team member Growth, Development and Engagement. Ensured training of team members and provide coaching and mentoring.

Education

High School Diploma - undefined

M.L. KING JR SENIOR HIGH SCHOOL
DETROIT, MI
06.2003

Skills

  • Licensed Independent Adjuster MI, FL and TX
  • Notary Public, NNA, LSS and RON Certified
  • Excellent Customer Service with 20years’ experience
  • Proficient in Microsoft Office, Excel and PowerPoint

Timeline

Claims Generalist Associate

PROGRESSIVE INSURANCE
05.2023 - Current

Self Employed Loan Signing Agent

MOBILE NOTARY, WAYNE, OAKLAND AND MACOMB COUNTY, MI
02.2021 - 05.2023

Personal Banker II

FIFTH THIRD BANK, LIVONIA, MI
04.2018 - 07.2021

EXA/ASM

WALGREENS, LANSING/NOVI/WEST BLOOMFIELD MI
05.2007 - 04.2018

High School Diploma - undefined

M.L. KING JR SENIOR HIGH SCHOOL

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