Othelia Bailey
Buffalo,NY
Summary
Dynamic Kitchen Manager at Wegmans with proven expertise in kitchen management and employee supervision. Achieved significant waste reduction and enhanced customer satisfaction through effective team leadership and strategic decision-making. Skilled in food safety and crew training, fostering a motivated workforce to consistently meet and exceed performance goals.
Overview
18
18
years of professional experience
Work History
Sushi Manager
Wegmans
08.2022 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Line Cook
Wegmans
06.2016 - 08.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.
Newspaper Carrier
Buffalo News
06.2015 - 12.2017
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Prep Cook
Wegmans Supermarket
06.2011 - 06.2016
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Maintained food safety and sanitation standards.
- Minimized cross-contamination risks by diligently organizing food storage and prep areas.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Trained and assisted new kitchen staff members.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Salad Maker
Wegmans
06.2008 - 06.2011
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Cashier
Delta Sonic Car Wash Systems
06.2006 - 08.2010
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Followed safety guidelines for cleaning vehicles and equipment.
- Enhanced vehicle cleanliness and customer satisfaction by meticulously washing and detailing cars, adhering to high standards.
- Increased repeat business with friendly and engaging interaction with customers at point of sale.
- Developed loyal clientele through consistent delivery of high-quality services and attention to detail.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
- Contributed to increased sales by upselling additional services such as waxing and detailing.
Education
High School Diploma - Carpentry
McKinley Vocational High School
Buffalo, NY06.2006
No Degree - Hospitality And Tourism Management
SUNY Buffalo State
Buffalo, NYNo Degree - Culinary Arts
Erie Community College
Buffalo, NYSkills
- Kitchen management
- Meal preparation
- Food safety
- Crew training
- Training management
- Employee supervision
- Coordinating kitchen staff
- Decision-making
- Prioritization and organization
- Team leadership
- Kitchen operations management
Timeline
Sushi Manager
Wegmans
08.2022 - 11.2024
Line Cook
Wegmans
06.2016 - 08.2022
Newspaper Carrier
Buffalo News
06.2015 - 12.2017
Prep Cook
Wegmans Supermarket
06.2011 - 06.2016
Salad Maker
Wegmans
06.2008 - 06.2011
Cashier
Delta Sonic Car Wash Systems
06.2006 - 08.2010
High School Diploma - Carpentry
McKinley Vocational High School
No Degree - Hospitality And Tourism Management
SUNY Buffalo State
No Degree - Culinary Arts
Erie Community College
Similar Profiles
Jillian CagnoJillian Cagno
Personal Shopper at WegmansPersonal Shopper at Wegmans
JOSEPH MCGRORYJOSEPH MCGRORY
Front End Employee at WegmansFront End Employee at Wegmans
Willow LewisWillow Lewis
Cashier at WegmansCashier at Wegmans
Tihonesty ColvinTihonesty Colvin
Accountant, Customer Service Representative at WegmansAccountant, Customer Service Representative at Wegmans
Andrew GarciaAndrew Garcia
Talent Coordinator at End Game TalentTalent Coordinator at End Game Talent