Summary
Overview
Work History
Education
Skills
Timeline
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Othello Phillips

Othello Phillips

Arlington,TX

Summary

Dynamic leader with a proven track record at Convergis Technologies, enhancing team productivity and customer satisfaction. Expert in operations management and employee motivation, demonstrated through successful cross-functional team leadership and achieving a 97% QA score. Skilled in inventory management and fostering positive work environments, significantly reducing employee turnover.

Professional barbershop manager with strong emphasis on delivering results. Skilled in team collaboration, customer service, and staff training. Adaptable to changing needs and consistent in maintaining high standards. Expertise in inventory management, scheduling, and fostering positive work environment.

Proficient Barber versed in hairstyles, cutting techniques and shaving customers. Collaborative team player with strong communication and relationship building abilities.

Reliable Barber focused on providing fast, friendly and knowledgeable service. Solid, loyal clientele built through years of friendly, reliable hair cuts and style. Current on latest trends in men's hair fashions, beard trims and specialty shaves.

Overview

26
26
years of professional experience

Work History

Shift Manager/Key Holder

Fadetastic LLC
03.2009 - Current
  • Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Coordinated promotional events within the store location resulting in higher brand visibility.

Universal Agent

Worldwide Express
07.2001 - 12.2008
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Handled packages to be mailed through USPS overnight via aircraft, sorted mail, assisted in keeping team up to date with latest company policy and procedure. Ensuring on time delivery and utmost customer satisfaction.

Manager of Operations

Convergis Technologies
07.1998 - 06.2001
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Customer service receiving inbound calls for USPS high volume, high intensity environment while maintaining 97% QA scores.
  • Answered/ Monitored calls from USPS customers to assist with address lookup, zip code searches and mail procedure and allotment items to APO/FPO addresses.

Education

Associate Of Political Science - Political Science

Grambling State University
Grambling, LA

High School Diploma - College Prep

McDonogh 35 Senior High
New Orleans, LA
05.1996

Skills

  • Effective Leadership
  • Employee Motivation
  • Team Management
  • Technical skills
  • Customer Service
  • Inventory Management
  • Operations Management

Timeline

Shift Manager/Key Holder

Fadetastic LLC
03.2009 - Current

Universal Agent

Worldwide Express
07.2001 - 12.2008

Manager of Operations

Convergis Technologies
07.1998 - 06.2001

Associate Of Political Science - Political Science

Grambling State University

High School Diploma - College Prep

McDonogh 35 Senior High

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Othello Phillips